[Evergreen-general] Baker & Taylor Content Cafe Cover Art

[Josh Stompro]

Hello Kate, B&T has been actually quite fast to fix the issues we report...
it is just that the fix doesn't actually make it to us, because they cannot
clear the cache on their end to give us the new results.  But as far as
they are concerned, the issue is fixed because they have no way to check
the endpoint we use.  I was hopeful that switching vendors may be the way
forward, but if Syndetics is taking that long to fix issues then maybe that
isn't the clear solution.  Thank you for the feedback.
Josh


On Thu, Aug 3, 2023 at 9:55 AM Kate Coleman via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Our consortium uses Syndetics (Proquest product) and we have much the same
> experience. It's so hit or miss. Sometimes we'll request an updated cover
> and it's done in a few days, but more often than not, it's literally 6
> months or more. I'm wondering if this service is just not as important to
> these vendors that provide so many other services that it's not paid enough
> attention to. Regardless, it IS  service they are supposed to provide, so
> support it!
>
>
>
>
> On Thu, Aug 3, 2023 at 9:52 AM Frasur, Ruth via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>> Josh,
>>
>>
>>
>> We have been dealing with this constantly for the past year.
>>
>>
>>
>> Ruth Frasur (she/they)
>>
>> Coordinator
>>
>> *Evergreen Indiana Library Consortium*
>>
>> *Evergreen Community Development Initiative*
>>
>> Indiana State Library
>>
>> 140 N. Senate Ave.
>>
>> Indianapolis, IN 46204
>>
>> (317) 232-3691
>>
>>
>>
>> *From:* Evergreen-general <
>> evergreen-general-bounces at list.evergreen-ils.org> *On Behalf Of *Josh
>> Stompro via Evergreen-general
>> *Sent:* Thursday, August 3, 2023 10:49 AM
>> *To:* Evergreen Discussion Group <
>> evergreen-general at list.evergreen-ils.org>
>> *Cc:* Josh Stompro <stomproj at gsuite.larl.org>
>> *Subject:* [Evergreen-general] Baker & Taylor Content Cafe Cover Art
>>
>>
>>
>> **** This is an EXTERNAL email. Exercise caution. DO NOT open attachments
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>> ------------------------------
>>
>> Hello, is anyone else tracking all the stale cover art that they come
>> across through Content Cafe?  I'm getting frustrated with it because the
>> B&T content cafe support staff have stopped responding to my emails about
>> the issues, and none of the reported issues ever get resolved.
>>
>>
>>
>> I have a list of 20 isbn's with pre-pub images, 102 with no image, 4 with
>> back cover image, and one with a sideways image.
>>
>>
>>
>> We started reporting the problems to them in April 2023.  Apparently
>> their Redis cache that backs the XML request method that Evergreen makes
>> use of never expires images once they are initially loaded.  I can rule out
>> Evergreen's caching having anything to do with it by placing the request
>> directly using the Postman service.
>>
>>
>>
>> Has anyone else been reporting issues to them and have been getting a
>> response?  If anyone else wants to compare spreadsheets I'm happy to share
>> what we have found so far.
>>
>>
>>
>> The Evergreen ILS seems to be the only ILS that makes use of the XML
>> Request method to grab added content from them, and that seems to be the
>> only method that has issues.
>>
>>
>>
>> Can anyone recommend a different cover art vendor that they have been
>> happy with?
>>
>>
>>
>> Thanks
>>
>> Josh
>>
>>
>>
>>
>> [image: Company logo]
>>
>> *Josh Stompro*
>>
>> IT Director
>> stomproj at gsuite.larl.org | 218-233-3757 ext. 139 | 218-790-2110
>>
>> *Lake Agassiz Regional Library *
>>
>> 118 5th ST S
>> Moorhead MN 56560
>> www.larl.org
>> *Our mission is to enrich lives and strengthen communities.*
>>
>>
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