[Evergreen-general] Pick Up Later

[EPLDIRECTOR Kanarr]

I think it would be a great idea to have a date input option for suspending holds. Often patrons forget to unsuspend the hold manually.

Maryellen Kanarr
Library Director
Emmaus Public Library
EIO serving Emmaus, Macungie, & Upper Milford
11 E Main Street
Emmaus, PA 18049
610-965-9284
www.emmauspl.org<http://www.emmauspl.org/>
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[1556733334710]
________________________________
From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org> on behalf of Morgan, Michele via Evergreen-general <evergreen-general at list.evergreen-ils.org>
Sent: Tuesday, August 29, 2023 10:50 AM
To: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org>
Cc: Morgan, Michele <mmorgan at noblenet.org>
Subject: Re: [Evergreen-general] Pick Up Later


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Hi Elizabeth,

It makes sense that a patron may not be able to retrieve their hold when it becomes available for them, and may want to pass on the current item but suspend their hold, possibly with an activation date, and keep their position in the queue.

Suspending a hold is currently disallowed once the item has been captured.

Maybe it would be useful instead, to allow captured holds to be suspended, and have that action also perform a retarget to free up the captured item for the next hold.

Essentially, the steps that the staff user would need to do manually to move the hold along to the next person and suspend it for the current patron would be wrapped into the process of suspending the captured hold.

That sounds worth a wishlist bug to me.

Michele

--
Michele M. Morgan, Systems Support Specialist
North of Boston Library Exchange, Danvers Massachusetts
mmorgan at noblenet.org<mailto:mmorgan at noblenet.org>



On Tue, Aug 29, 2023 at 9:39 AM Elizabeth Davis via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:

Hi



Similar to the “Deliver Later” in Overdrive’s Libby, staff were wondering how they can easily suspend a hold when it’s in the ready for pick up status.  They had a few patrons over the summer who were unable to pick up items like museum passes because they were leaving for vacation in the next day or two.



My two suggestions were either use find another target and then suspend it via edit hold dates or the more complicated cancel the hold, replace it, send the patron to the top of queue and suspend it.  Does anyone else have a different workflow?   Is there any interest in a wishlist bug for a pickup later option?



Thanks,



[cid:18a41b1a7985b16b21]Elizabeth Davis (she/her), Support & Project Management Specialist

Pennsylvania Integrated Library System (PaILS) | SPARK

(717) 256-1627 | elizabeth.davis at sparkpa.org<mailto:katherine.dannehl at sparkpa.org>
support.sparkpa.org<https://support.sparkpa.org/> | support at sparkpa.org<mailto:support at sparkpa.org>



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