[Evergreen-general] Pick Up Later

[Elizabeth Davis]

Thanks Everyone!

[cid:image004.png at 01D9DA84.576008B0]Elizabeth Davis (she/her), Support & Project Management Specialist
Pennsylvania Integrated Library System (PaILS) | SPARK
(717) 256-1627 | elizabeth.davis at sparkpa.org<mailto:katherine.dannehl at sparkpa.org>
support.sparkpa.org<https://support.sparkpa.org/> | support at sparkpa.org<mailto:support at sparkpa.org>

From: Morgan, Michele <mmorgan at noblenet.org>
Sent: Tuesday, August 29, 2023 10:51 AM
To: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org>
Cc: Elizabeth Davis <elizabeth.davis at sparkpa.org>
Subject: Re: [Evergreen-general] Pick Up Later

Hi Elizabeth,

It makes sense that a patron may not be able to retrieve their hold when it becomes available for them, and may want to pass on the current item but suspend their hold, possibly with an activation date, and keep their position in the queue.

Suspending a hold is currently disallowed once the item has been captured.

Maybe it would be useful instead, to allow captured holds to be suspended, and have that action also perform a retarget to free up the captured item for the next hold.

Essentially, the steps that the staff user would need to do manually to move the hold along to the next person and suspend it for the current patron would be wrapped into the process of suspending the captured hold.

That sounds worth a wishlist bug to me.

Michele

--
Michele M. Morgan, Systems Support Specialist
North of Boston Library Exchange, Danvers Massachusetts
mmorgan at noblenet.org<mailto:mmorgan at noblenet.org>



On Tue, Aug 29, 2023 at 9:39 AM Elizabeth Davis via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
Hi

Similar to the “Deliver Later” in Overdrive’s Libby, staff were wondering how they can easily suspend a hold when it’s in the ready for pick up status.  They had a few patrons over the summer who were unable to pick up items like museum passes because they were leaving for vacation in the next day or two.

My two suggestions were either use find another target and then suspend it via edit hold dates or the more complicated cancel the hold, replace it, send the patron to the top of queue and suspend it.  Does anyone else have a different workflow?   Is there any interest in a wishlist bug for a pickup later option?

Thanks,

[cid:image003.png at 01D9DA84.575BEA00]Elizabeth Davis (she/her), Support & Project Management Specialist
Pennsylvania Integrated Library System (PaILS) | SPARK
(717) 256-1627 | elizabeth.davis at sparkpa.org<mailto:katherine.dannehl at sparkpa.org>
support.sparkpa.org<https://support.sparkpa.org/> | support at sparkpa.org<mailto:support at sparkpa.org>

_______________________________________________
Evergreen-general mailing list
Evergreen-general at list.evergreen-ils.org<mailto:Evergreen-general at list.evergreen-ils.org>
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://list.evergreen-ils.org/pipermail/evergreen-general/attachments/20230829/52abdb4c/attachment-0001.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 10034 bytes
Desc: image001.png
URL: <http://list.evergreen-ils.org/pipermail/evergreen-general/attachments/20230829/52abdb4c/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 5396 bytes
Desc: image003.png
URL: <http://list.evergreen-ils.org/pipermail/evergreen-general/attachments/20230829/52abdb4c/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 5402 bytes
Desc: image004.png
URL: <http://list.evergreen-ils.org/pipermail/evergreen-general/attachments/20230829/52abdb4c/attachment-0005.png>