[Evergreen-general] SMS notice bounce backs

[Jessica Woolford]

Apologies for chiming in late to this thread - I wanted to have at least
one person with the carrier listed test our notices before I made any
claims!

We started noticing difficulties with sending notices to certain carriers
last year. Somehow, we got the idea to try converting the SMS gateway to
the MMS gateway. That seemed to work for the carrier that was giving us
issues, so we made the change for all of our gateways. I haven't heard of
any issues since we made that change. I can't claim that this will be a
perfect or permanent solution, but it may be worth a try. If anyone would
like to see how we have our carriers set up currently, I'd be happy to
share.

On Thu, Jan 26, 2023 at 12:42 PM Elizabeth Davis via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

>
>
> Hi,
>
>
>
> I’m curious if anyone else is having bounce back issues with their SMS
> notices.  Our libraries have seen an increase in bounce backs from a few
> different carriers, mostly Verizon and AT&T.  The bounce backs usually say
> that the user can’t be found or that the service is unavailable.  In most
> cases the users are getting the SMS messages, albeit on a delay.  These
> locations are not having email notice issues, so the sending address is
> good.
>
>
>
> I was just curious if anyone is also experiencing this and if they found
> anything to remedy the situation.
>
>
>
> Thanks,
>
>
>
>
>
> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.davis at sparkpa.org
> <katherine.dannehl at sparkpa.org>
> support.sparkpa.org | support at sparkpa.org
>
>
> _______________________________________________
> Evergreen-general mailing list
> Evergreen-general at list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>


-- 
Jessica Woolford
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070 ext. 105
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