[Evergreen-general] SMS notice bounce backs

[Beth Longwell]

Jessica,

I would love to see how you have them set up.

Thanks in advance,

Beth Ross
Sage Library System

On Fri, Feb 3, 2023 at 11:49 AM Jessica Woolford via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Apologies for chiming in late to this thread - I wanted to have at least
> one person with the carrier listed test our notices before I made any
> claims!
>
> We started noticing difficulties with sending notices to certain carriers
> last year. Somehow, we got the idea to try converting the SMS gateway to
> the MMS gateway. That seemed to work for the carrier that was giving us
> issues, so we made the change for all of our gateways. I haven't heard of
> any issues since we made that change. I can't claim that this will be a
> perfect or permanent solution, but it may be worth a try. If anyone would
> like to see how we have our carriers set up currently, I'd be happy to
> share.
>
> On Thu, Jan 26, 2023 at 12:42 PM Elizabeth Davis via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>>
>>
>> Hi,
>>
>>
>>
>> I’m curious if anyone else is having bounce back issues with their SMS
>> notices.  Our libraries have seen an increase in bounce backs from a few
>> different carriers, mostly Verizon and AT&T.  The bounce backs usually say
>> that the user can’t be found or that the service is unavailable.  In most
>> cases the users are getting the SMS messages, albeit on a delay.  These
>> locations are not having email notice issues, so the sending address is
>> good.
>>
>>
>>
>> I was just curious if anyone is also experiencing this and if they found
>> anything to remedy the situation.
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>>
>> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>>
>> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>>
>> (717) 256-1627 | elizabeth.davis at sparkpa.org
>> <katherine.dannehl at sparkpa.org>
>> support.sparkpa.org | support at sparkpa.org
>>
>>
>> _______________________________________________
>> Evergreen-general mailing list
>> Evergreen-general at list.evergreen-ils.org
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>>
>
>
> --
> Jessica Woolford
> Evergreen Systems Manager
> Bibliomation, Inc.
> 24 Wooster Ave.
> Waterbury, CT 06708
> 203-577-4070 ext. 105
> _______________________________________________
> Evergreen-general mailing list
> Evergreen-general at list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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