[Evergreen-general] SMS notice bounce backs

[Diane Disbro]

This would need to be done at the ILS server host level rather than at the
library level?

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddisbro at scenicregional.org



On Wed, Feb 8, 2023 at 11:31 AM Josh Stompro via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Just in case you were looking for alternatives, We switched from the email
> sms gateway to using an API provided by a vendor (flowroute) back in 2018
> and that works so much better.  No need to know the carrier of the user.
> And we can check each message for deliverability with another api call
> later on, to know which numbers are having issues.
>
> I hacked together a new action trigger reactor to send the message, and a
> perl script to go back and check deliverability later.
> https://bugs.launchpad.net/evergreen/+bug/1667080
>
> The cost is minimal for us, $100 a year or so for the per message cost.
>
> I currently need to figure out a way to get replies routed back to the
> customers home/pickup library though.  Right now they just go to me, and
> figuring out which customer and what notice is time consuming.
>
> Josh
>
> On Thu, Jan 26, 2023 at 11:42 AM Elizabeth Davis via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>>
>>
>> Hi,
>>
>>
>>
>> I’m curious if anyone else is having bounce back issues with their SMS
>> notices.  Our libraries have seen an increase in bounce backs from a few
>> different carriers, mostly Verizon and AT&T.  The bounce backs usually say
>> that the user can’t be found or that the service is unavailable.  In most
>> cases the users are getting the SMS messages, albeit on a delay.  These
>> locations are not having email notice issues, so the sending address is
>> good.
>>
>>
>>
>> I was just curious if anyone is also experiencing this and if they found
>> anything to remedy the situation.
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>>
>> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>>
>> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>>
>> (717) 256-1627 | elizabeth.davis at sparkpa.org
>> <katherine.dannehl at sparkpa.org>
>> support.sparkpa.org | support at sparkpa.org
>>
>>
>> _______________________________________________
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>>
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