[Evergreen-general] SMS notice bounce backs

[Josh Stompro]

Just in case you were looking for alternatives, We switched from the email
sms gateway to using an API provided by a vendor (flowroute) back in 2018
and that works so much better.  No need to know the carrier of the user.
And we can check each message for deliverability with another api call
later on, to know which numbers are having issues.

I hacked together a new action trigger reactor to send the message, and a
perl script to go back and check deliverability later.
https://bugs.launchpad.net/evergreen/+bug/1667080

The cost is minimal for us, $100 a year or so for the per message cost.

I currently need to figure out a way to get replies routed back to the
customers home/pickup library though.  Right now they just go to me, and
figuring out which customer and what notice is time consuming.

Josh

On Thu, Jan 26, 2023 at 11:42 AM Elizabeth Davis via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

>
>
> Hi,
>
>
>
> I’m curious if anyone else is having bounce back issues with their SMS
> notices.  Our libraries have seen an increase in bounce backs from a few
> different carriers, mostly Verizon and AT&T.  The bounce backs usually say
> that the user can’t be found or that the service is unavailable.  In most
> cases the users are getting the SMS messages, albeit on a delay.  These
> locations are not having email notice issues, so the sending address is
> good.
>
>
>
> I was just curious if anyone is also experiencing this and if they found
> anything to remedy the situation.
>
>
>
> Thanks,
>
>
>
>
>
> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.davis at sparkpa.org
> <katherine.dannehl at sparkpa.org>
> support.sparkpa.org | support at sparkpa.org
>
>
> _______________________________________________
> Evergreen-general mailing list
> Evergreen-general at list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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