[Evergreen-general] SMS notice bounce backs

[Elizabeth Davis]

Hi,

I'm curious if anyone else is having bounce back issues with their SMS notices.  Our libraries have seen an increase in bounce backs from a few different carriers, mostly Verizon and AT&T.  The bounce backs usually say that the user can't be found or that the service is unavailable.  In most cases the users are getting the SMS messages, albeit on a delay.  These locations are not having email notice issues, so the sending address is good.

I was just curious if anyone is also experiencing this and if they found anything to remedy the situation.

Thanks,


[cid:image003.png at 01D93183.ABDE2700]Elizabeth Davis (she/her), Support & Project Management Specialist
Pennsylvania Integrated Library System (PaILS) | SPARK
(717) 256-1627 | elizabeth.davis at sparkpa.org<mailto:katherine.dannehl at sparkpa.org>
support.sparkpa.org<https://support.sparkpa.org/> | support at sparkpa.org<mailto:support at sparkpa.org>

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