[Evergreen-general] SMS notice bounce backs

[Kate Coleman]

Yes, our whole consortium is reporting issues, especially with AT&T and
Cricket. Our host has tried to get to the bottom of it and said:

"Yes, there is a huge issue right now with Cricket / AT&T and them wanting
to stop receiving email to SMS messages, and that's how Evergreen sends
them. AT&T has been actively trying to get their users to turn off the
"email to SMS" function on their phones, as a way to deter spam, and the
patrons may not know that this will effect SMS messages from the ILS. We
don't have a solution. Any attempts I've made to reach out to AT&T have
gone nowhere unfortunately."





On Thu, Jan 26, 2023 at 11:42 AM Elizabeth Davis via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

>
>
> Hi,
>
>
>
> I’m curious if anyone else is having bounce back issues with their SMS
> notices.  Our libraries have seen an increase in bounce backs from a few
> different carriers, mostly Verizon and AT&T.  The bounce backs usually say
> that the user can’t be found or that the service is unavailable.  In most
> cases the users are getting the SMS messages, albeit on a delay.  These
> locations are not having email notice issues, so the sending address is
> good.
>
>
>
> I was just curious if anyone is also experiencing this and if they found
> anything to remedy the situation.
>
>
>
> Thanks,
>
>
>
>
>
> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.davis at sparkpa.org
> <katherine.dannehl at sparkpa.org>
> support.sparkpa.org | support at sparkpa.org
>
>
> _______________________________________________
> Evergreen-general mailing list
> Evergreen-general at list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://list.evergreen-ils.org/pipermail/evergreen-general/attachments/20230126/6229d13e/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 5394 bytes
Desc: not available
URL: <http://list.evergreen-ils.org/pipermail/evergreen-general/attachments/20230126/6229d13e/attachment.png>