[Evergreen-general] Inconsistent White Screens with Hatch

[John Amundson]

Hello!

Historically we've found that bad installations of Hatch can lead to
blank/white screens in Evergreen, and reinstalling Hatch usually resolves
this.

However, over the last week or so, we've started to receive reports of
blank/white screens that we cannot seem to resolve. The problem is slightly
different from historical reports in that the white screens do not appear
every time, and they are more likely to appear when accessing a web client
page from a bookmark than within the client. Refreshing a blank page can
sometimes force it to load correctly. It's the inconsistency that's making
this hard to nail down.

Has anyone else run into this issue and have you had any luck in resolving
it? We've gotten a total of 5 reports over the last week or so.

Some information about our setup:

   - Running Evergreen 3.73 plus some newer features
   - Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106
   - Affecting (at least) Hatch version 0.3.2 and 0.3.3.

And what we've tried:

   - Clearing cache
   - Updating/recreating bookmarks
   - Updating Chrome
   - Updating Hatch
   - Reinstalling Hatch
   - Clearing site settings and cookies
   - Removing eg.hatch.login_keys from in-browser preferences

The only way we've found to stop it completely is to disable Hatch, which
some of our libraries rely on heavily.

When a page fails to load, the console seems to hang up on this message:
[image: image.png]

Anyone have any thoughts or suggestions?

Thank you!

John

John Amundson | Library Applications Supervisor | CW MARS

jamundson at cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323>

https://www.cwmars.org

he/him/his <https://www.mypronouns.org/he-him>
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