[Evergreen-general] Inconsistent White Screens with Hatch

[John Amundson]

Hi, Elizabeth:

Thank you for the reply.

My understanding is that the more recent versions of Hatch do not need a
standalone installation of Java. We removed that requirement from our
instructions year(s) ago and haven't had any trouble. I would hope by
updating Hatch the most recent version (0.3.3), we'd also be updating the
necessary bits of Java.

John

John Amundson | Library Applications Supervisor | CW MARS

jamundson at cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323>

https://www.cwmars.org

he/him/his <https://www.mypronouns.org/he-him>


On Tue, Nov 7, 2023 at 1:35 PM Elizabeth Davis <elizabeth.davis at sparkpa.org>
wrote:

> HI John
>
>
>
> Is Java up to date?
>
>
>
> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.davis at sparkpa.org
> <katherine.dannehl at sparkpa.org>
> support.sparkpa.org | support at sparkpa.org
>
>
>
> *From:* Evergreen-general <
> evergreen-general-bounces at list.evergreen-ils.org> *On Behalf Of *John
> Amundson via Evergreen-general
> *Sent:* Tuesday, November 7, 2023 1:30 PM
> *To:* Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org
> >
> *Cc:* John Amundson <jamundson at cwmars.org>
> *Subject:* [Evergreen-general] Inconsistent White Screens with Hatch
>
>
>
> Hello!
>
>
>
> Historically we've found that bad installations of Hatch can lead to
> blank/white screens in Evergreen, and reinstalling Hatch usually resolves
> this.
>
>
>
> However, over the last week or so, we've started to receive reports of
> blank/white screens that we cannot seem to resolve. The problem is slightly
> different from historical reports in that the white screens do not appear
> every time, and they are more likely to appear when accessing a web client
> page from a bookmark than within the client. Refreshing a blank page can
> sometimes force it to load correctly. It's the inconsistency that's making
> this hard to nail down.
>
>
>
> Has anyone else run into this issue and have you had any luck in resolving
> it? We've gotten a total of 5 reports over the last week or so.
>
>
>
> Some information about our setup:
>
>    - Running Evergreen 3.73 plus some newer features
>    - Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106
>    - Affecting (at least) Hatch version 0.3.2 and 0.3.3.
>
> And what we've tried:
>
>    - Clearing cache
>    - Updating/recreating bookmarks
>    - Updating Chrome
>    - Updating Hatch
>    - Reinstalling Hatch
>    - Clearing site settings and cookies
>    - Removing eg.hatch.login_keys from in-browser preferences
>
> The only way we've found to stop it completely is to disable Hatch, which
> some of our libraries rely on heavily.
>
>
>
> When a page fails to load, the console seems to hang up on this message:
>
>
>
> Anyone have any thoughts or suggestions?
>
>
>
> Thank you!
>
>
>
> John
>
> John Amundson | Library Applications Supervisor | CW MARS
>
> jamundson at cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323>
>
> https://www.cwmars.org
>
> he/him/his <https://www.mypronouns.org/he-him>
>
>
>
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