[Evergreen-general] Inconsistent White Screens with Hatch

[Garry Collum]

This came up with us today.  Try going into Chrome settings -> performance and turn off preload pages.

Garry




-------- Original message --------
From: Elizabeth Davis via Evergreen-general <evergreen-general at list.evergreen-ils.org>
Date: 11/7/23 1:35 PM (GMT-05:00)
To: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org>
Cc: Elizabeth Davis <elizabeth.davis at sparkpa.org>
Subject: Re: [Evergreen-general] Inconsistent White Screens with Hatch

HI John

Is Java up to date?

[cid:image004.png at 01DA117F.4CB8A8E0]Elizabeth Davis (she/her), Support & Project Management Specialist
Pennsylvania Integrated Library System (PaILS) | SPARK
(717) 256-1627 | elizabeth.davis at sparkpa.org<mailto:katherine.dannehl at sparkpa.org>
support.sparkpa.org<https://support.sparkpa.org/> | support at sparkpa.org<mailto:support at sparkpa.org>

From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org> On Behalf Of John Amundson via Evergreen-general
Sent: Tuesday, November 7, 2023 1:30 PM
To: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org>
Cc: John Amundson <jamundson at cwmars.org>
Subject: [Evergreen-general] Inconsistent White Screens with Hatch

Hello!

Historically we've found that bad installations of Hatch can lead to blank/white screens in Evergreen, and reinstalling Hatch usually resolves this.

However, over the last week or so, we've started to receive reports of blank/white screens that we cannot seem to resolve. The problem is slightly different from historical reports in that the white screens do not appear every time, and they are more likely to appear when accessing a web client page from a bookmark than within the client. Refreshing a blank page can sometimes force it to load correctly. It's the inconsistency that's making this hard to nail down.

Has anyone else run into this issue and have you had any luck in resolving it? We've gotten a total of 5 reports over the last week or so.

Some information about our setup:

  *   Running Evergreen 3.73 plus some newer features
  *   Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106
  *   Affecting (at least) Hatch version 0.3.2 and 0.3.3.
And what we've tried:

  *   Clearing cache
  *   Updating/recreating bookmarks
  *   Updating Chrome
  *   Updating Hatch
  *   Reinstalling Hatch
  *   Clearing site settings and cookies
  *   Removing eg.hatch.login_keys from in-browser preferences
The only way we've found to stop it completely is to disable Hatch, which some of our libraries rely on heavily.

When a page fails to load, the console seems to hang up on this message:
[cid:image003.png at 01DA117F.4CB378C0]

Anyone have any thoughts or suggestions?

Thank you!

John

[https://ci3.googleusercontent.com/mail-sig/AIorK4wvJisWKEcU1hp3aB6DvlIiGEoGe1GB9N5Bd_3T9VrHtqvFZ2MKH6Iyyzn0PTTeUWUJ5cCNNec]

John Amundson | Library Applications Supervisor | CW MARS

jamundson at cwmars.org<mailto:jamundson at cwmars.org> | 508-755-3323 x322<tel:%28508%29%20755-3323>

https://www.cwmars.org<https://www.cwmars.org/>

he/him/his<https://www.mypronouns.org/he-him>

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