[Evergreen-general] Holds - patron account vanishes when another tab refreshed

[Terran McCanna]

I'm not sure how to resolve that, but Circulation > Retrieve Last Patron
(or just F8)  should work as an easy workaround.


Terran McCanna, PINES Program Manager
------------------------------

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On Wed, Nov 15, 2023 at 9:18 AM Elizabeth Davis via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> HI Will
>
>
>
> SPARK/PaILS just upgraded to 3.11.1 last night and I was able to replicate
> what your libraries are reporting.  I placed a hold in one tab, refreshed
> the other tab and the patron info in the first tab is gone.
>
>
>
>
>
> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.davis at sparkpa.org
> <katherine.dannehl at sparkpa.org>
> support.sparkpa.org | support at sparkpa.org
>
>
>
> *From:* Evergreen-general <
> evergreen-general-bounces at list.evergreen-ils.org> *On Behalf Of *Szwagiel,
> Will via Evergreen-general
> *Sent:* Wednesday, November 15, 2023 9:13 AM
> *To:* evergreen-general at list.evergreen-ils.org
> *Cc:* Szwagiel, Will <william.szwagiel at dncr.nc.gov>
> *Subject:* [Evergreen-general] Holds - patron account vanishes when
> another tab refreshed
>
>
>
> Good morning,
>
>
>
> This past weekend we upgraded to Evergreen version 3.11.1, and a handful
> of libraries have reported an issue that I have been unable to replicate
> myself (and none of my colleagues with NC Cardinal have been able to,
> either), and I could not find an existing bug report for it, try as I
> might.  I was hoping someone on this listserv might have encountered it, or
> be able to reproduce it, in case anyone might have a potential solution.
>
>
>
> According to the libraries, in the past, as they are placing lots of holds
> for patrons (for example, for homebound services), they would typically
> keep two tabs open connected with the same patron account. One is for
> actively placing holds and the other is for keeping track of how many holds
> they have placed for the patron.  However, after the upgrade they noticed
> that when they go to check how many holds they have placed for a particular
> patron, after they have refreshed the tab with the holds listed, the other
> tab loses the connection with the patron account and then acts just as a
> catalog search screen.  They said they have tested this another user's
> login and received the same results.
>
>
>
> However, as I noted above, I have been unable to replicate this myself.
>
>
>
> Another library described it thus:
>
>
>
>    1. One browser tab open to patron account --> Holds (to show all holds)
>    2. Open another browser tab to place hold while on patron account.
>    3. If you refresh the first tab with the patron’s account, then the
>    second tab changes to regular staff catalog screen.
>
>
>
> And provided the following screenshots:
>
>
>
>
>
>
>
> Any assistance anyone might be able to provide with this would be greatly
> appreciated.
>
>
>
> Thank you.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwagiel at dncr.nc.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
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> Carolina Public Records Law and may be disclosed to third parties.*
>
>
>
>
> ------------------------------
>
>
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