[Evergreen-general] [External] Re: Holds - patron account vanishes when another tab refreshed
Szwagiel, Will
william.szwagiel at dncr.nc.gov
Thu Nov 16 09:10:12 EST 2023
Thank you, Jason.
William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwagiel at dncr.nc.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties.
-----Original Message-----
From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org> On Behalf Of Jason Stephenson via Evergreen-general
Sent: Thursday, November 16, 2023 9:08 AM
To: evergreen-general at list.evergreen-ils.org
Cc: Jason Stephenson <jason at sigio.com>
Subject: Re: [Evergreen-general] [External] Re: Holds - patron account vanishes when another tab refreshed
CAUTION: External email. Do not click links or open attachments unless verified. Report suspicious emails with the Report Message button located on your Outlook menu bar on the Home tab.
William,
I would day that is a bug. If you have not already done so, I recommend opening a bug on Launchpad.
Fix one bug, introduce 3 more..... :)
Cheers,
Jason
On 11/15/23 09:56, Szwagiel, Will via Evergreen-general wrote:
> Thank you, John!
>
> I tried looking for a bug, but I just could not find one. This
> certainly sounds like it might be the cause.
>
> *William C. Szwagiel***
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwagiel at dncr.nc.gov <mailto:william.szwagiel at dncr.nc.gov> |
> 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
> <https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal>
>
> 109 East Jones Street | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> /Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties./
>
> *From:* John Amundson <jamundson at cwmars.org>
> *Sent:* Wednesday, November 15, 2023 9:45 AM
> *To:* Evergreen Discussion Group
> <evergreen-general at list.evergreen-ils.org>
> *Cc:* Szwagiel, Will <william.szwagiel at dncr.nc.gov>
> *Subject:* Re: [Evergreen-general] [External] Re: Holds - patron
> account vanishes when another tab refreshed
>
> *CAUTION:*External email. Do not click links or open attachments
> unless verified. Report suspicious emails with the Report Message
> button located on your Outlook menu bar on the Home tab.
>
> Hi,
>
> Perhaps this is a consequence/effect of this patch -
> https://bugs.launchpad.net/evergreen/+bug/1996818
> <https://bugs.launchpad.net/evergreen/+bug/1996818>?
>
> From Comment #5:
>
> AngularJS Place Hold button sets the same cookie as Angular. This
> branch also clears the cookie and broadcasts to all catalog tabs to
> remove the hold target when:
> - the Clear button for the hold target is pressed
> - the hold interface loads a different patron
> - a different Angular route loads
> - AngularJS app starts (left the Angular context)
>
> I think what's happening is the last bullet point. The patron's Holds
> tab is in AngularJS, so when that's reloaded, the catalog loses the
> hold target.
>
> John
>
> Image removed by sender.
>
>
>
> John Amundson | Library Applications Supervisor | CW MARS
>
> jamundson at cwmars.org <mailto:jamundson at cwmars.org> | 508-755-3323 x1
> <tel:5087553323p1>
>
> https://www.cwmars.org <https://www.cwmars.org/>
>
> he/him/his <https://www.mypronouns.org/he-him>
>
> On Wed, Nov 15, 2023 at 9:38 AM Szwagiel, Will via Evergreen-general
> <evergreen-general at list.evergreen-ils.org
> <mailto:evergreen-general at list.evergreen-ils.org>> wrote:
>
> Thank you, Terran!
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwagiel at dncr.nc.gov <mailto:william.szwagiel at dncr.nc.gov> |
> 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
> <https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal>
>
> 109 East Jones Street | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> /Email correspondence to and from this address is subject to the
> North Carolina Public Records Law and may be disclosed to third
> parties./
>
> *From:* Evergreen-general
> <evergreen-general-bounces at list.evergreen-ils.org
> <mailto:evergreen-general-bounces at list.evergreen-ils.org>> *On
> Behalf Of *Terran McCanna via Evergreen-general
> *Sent:* Wednesday, November 15, 2023 9:36 AM
> *To:* Evergreen Discussion Group
> <evergreen-general at list.evergreen-ils.org
> <mailto:evergreen-general at list.evergreen-ils.org>>
> *Cc:* Terran McCanna <tmccanna at georgialibraries.org
> <mailto:tmccanna at georgialibraries.org>>
> *Subject:* [External] Re: [Evergreen-general] Holds - patron account
> vanishes when another tab refreshed
>
> *CAUTION:*External email. Do not click links or open attachments
> unless verified. Report suspicious emails with the Report Message
> button located on your Outlook menu bar on the Home tab.
>
> I'm not sure how to resolve that, but Circulation > Retrieve Last
> Patron (or just F8) should work as an easy workaround.
>
> Image removed by sender.
>
>
>
> *Terran McCanna, PINES Program Manager*
>
>
> ----------------------------------------------------------------------
> --
>
> *Georgia Public Library Service | University System of Georgia*
>
> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341
>
> (404) 235-7138| tmccanna at georgialibraries.org
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> On Wed, Nov 15, 2023 at 9:18 AM Elizabeth Davis via
> Evergreen-general <evergreen-general at list.evergreen-ils.org
> <mailto:evergreen-general at list.evergreen-ils.org>> wrote:
>
> HI Will
>
> SPARK/PaILS just upgraded to 3.11.1 last night and I was able to
> replicate what your libraries are reporting. I placed a hold in
> one tab, refreshed the other tab and the patron info in the
> first tab is gone.
>
> *Elizabeth Davis *(she/her), */Support & Project Management
> Specialist/*
>
> *Pennsylvania Integrated Library System (PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.davis at sparkpa.org
> <mailto:katherine.dannehl at sparkpa.org>
> support.sparkpa.org <https://support.sparkpa.org/>|
> support at sparkpa.org <mailto:support at sparkpa.org>
>
> *From:* Evergreen-general
> <evergreen-general-bounces at list.evergreen-ils.org
> <mailto:evergreen-general-bounces at list.evergreen-ils.org>> *On
> Behalf Of *Szwagiel, Will via Evergreen-general
> *Sent:* Wednesday, November 15, 2023 9:13 AM
> *To:* evergreen-general at list.evergreen-ils.org
> <mailto:evergreen-general at list.evergreen-ils.org>
> *Cc:* Szwagiel, Will <william.szwagiel at dncr.nc.gov
> <mailto:william.szwagiel at dncr.nc.gov>>
> *Subject:* [Evergreen-general] Holds - patron account vanishes
> when another tab refreshed
>
> Good morning,
>
> This past weekend we upgraded to Evergreen version 3.11.1, and a
> handful of libraries have reported an issue that I have been
> unable to replicate myself (and none of my colleagues with NC
> Cardinal have been able to, either), and I could not find an
> existing bug report for it, try as I might. I was hoping
> someone on this listserv might have encountered it, or be able
> to reproduce it, in case anyone might have a potential solution.
>
> According to the libraries, in the past, as they are placing
> lots of holds for patrons (for example, for homebound services),
> they would typically keep two tabs open connected with the same
> patron account. One is for actively placing holds and the other
> is for keeping track of how many holds they have placed for the
> patron. However, after the upgrade they noticed that when they
> go to check how many holds they have placed for a particular
> patron, after they have refreshed the tab with the holds listed,
> the other tab loses the connection with the patron account and
> then acts just as a catalog search screen. They said they have
> tested this another user's login and received the same results.
>
> However, as I noted above, I have been unable to replicate this
> myself.
>
> Another library described it thus:
>
> 1. One browser tab open to patron account --> Holds (to show
> all holds)
> 2. Open another browser tab to place hold while on patron account.
> 3. If you refresh the first tab with the patron’s account, then
> the second tab changes to regular staff catalog screen.
>
> And provided the following screenshots:
>
> Any assistance anyone might be able to provide with this would
> be greatly appreciated.
>
> Thank you.
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwagiel at dncr.nc.gov
> <mailto:william.szwagiel at dncr.nc.gov> | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> <https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal>
>
> 109 East Jones Street | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural &
> Cultural Resources.
>
> /Email correspondence to and from this address is subject to the
> North Carolina Public Records Law and may be disclosed to third
> parties./
>
>
> ----------------------------------------------------------------------
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>
>
> Email correspondence to and from this address may be subject to
> the North Carolina Public Records Law and may be disclosed to
> third parties by an authorized state official.
>
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