[Evergreen-general] Staff training

Tue Sep 19 17:24:02 EDT 2023

Hi Millissa,

I agree with everything that’s already been said.

Our libraries use a combination of age hold protection and specific circulation modifiers to restrict items as needed from being part of reciprocal borrowing.  I think it helps libraries to know that they can keep parts of their collection from being included (especially around library of things collections).

We’ve found having documented policies helps both the libraries and us. (We have three different reciprocal borrowing zones which each operate a little differently so the policies help us keep track of how each should work.) One of our zones does patron driven ILL and the other two do staff driven.
http://docs.libraries.coop/policy/_bc_inter_library_connect_policies.html
http://docs.libraries.coop/policy/_spruce_inter_library_connect.html

One thing to highlight is the potential reduction in staff time.  For us, overall interlibrary loans done through Evergreen take less time than when staff do part in Evergreen and part in a 3rd party ILL system. Also, Evergreen tells staff exactly what to do (pull this item from the shelf, send the item here, etc.).

I have a webinar on ILL through Evergreen which I pull out and do for our libraries every couple of years.  I’m happy to share my script if you’re interested.

Jennifer
--
Jennifer Pringle (she/her)
Co-op Support - Training Lead
BC Libraries Cooperative
Toll-free: 1-888-848-9250
Email:jennifer.pringle at bc.libraries.coop
Website: http://bc.libraries.coop

Gratefully acknowledging that I live and work in the unceded Traditional Territory of the St'at'yemc Nations.

From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org> On Behalf Of Diane Disbro via Evergreen-general
Sent: Tuesday, September 19, 2023 1:56 PM
To: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org>
Cc: Diane Disbro <ddisbro at scenicregional.org>
Subject: Re: [Evergreen-general] Staff training

Libraries can also enable settings that bring items home when their patrons place holds, overriding the holds queue.

Some people are more nervous about change than others. That's o.k. But the benefits of resource sharing are fantastic. My consortium shares over four million items!

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddisbro at scenicregional.org<mailto:ddisbro at scenicregional.org>

On Tue, Sep 19, 2023 at 3:27 PM Elizabeth Davis via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
In addition to the age hold protection, we have a few libraries that use the high demand circulation modifiers to keep new things local.  Using the modifier allows them a little more control when a movie, show, or reboot comes out based on a title and interest spikes again.

Otherwise, a lot of our smaller libraries report how happy their patrons are when they are able to easily request items from other libraries without having to go through the formal ILL process.

[cid:image002.png at 01D9EB16.2EDA0BF0]Elizabeth Davis (she/her), Support & Project Management Specialist
Pennsylvania Integrated Library System (PaILS) | SPARK
(717) 256-1627 | elizabeth.davis at sparkpa.org<mailto:katherine.dannehl at sparkpa.org>
support.sparkpa.org<https://support.sparkpa.org/> | support at sparkpa.org<mailto:support at sparkpa.org>

From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org<mailto:evergreen-general-bounces at list.evergreen-ils.org>> On Behalf Of Frasur, Ruth via Evergreen-general
Sent: Tuesday, September 19, 2023 3:54 PM
To: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>>
Cc: Frasur, Ruth <RFrasur at library.IN.gov<mailto:RFrasur at library.IN.gov>>
Subject: Re: [Evergreen-general] Staff training

We have found exactly the same thing that Terran describes.  Oftentimes, we’ve had larger, more well-funded libraries indicate that they’re afraid the smaller libraries will “clear their shelves” of new materials.  In reality, we’ve found that the smaller libraries contribute a ton because they have retained items that are often weeded at the larger libraries, filling out series and providing access to items that are out of publication.  Age protection is the thing that seems to alleviate the fear.  We have found that three month age protection generally works best except for those few outliers (think Harry Potter, Twilight, Spare…).

Ruth Frasur Davis (she/they)
Coordinator
Evergreen Indiana Library Consortium
Evergreen Community Development Initiative
Indiana State Library
140 N. Senate Ave.
Indianapolis, IN 46204
(317) 232-3691

From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org<mailto:evergreen-general-bounces at list.evergreen-ils.org>> On Behalf Of Terran McCanna via Evergreen-general
Sent: Tuesday, September 19, 2023 3:13 PM
To: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>>
Cc: Terran McCanna <tmccanna at georgialibraries.org<mailto:tmccanna at georgialibraries.org>>
Subject: Re: [Evergreen-general] Staff training

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My suggestion is to put the emphasis on how much it will improve the patron experience by being able to offer them so many more titles than they currently have access to.

We have done resource sharing in Georgia since the beginning of PINES and one of the things that we have found is that oftentimes the less well-funded libraries that can't afford all of the new books end up being really valuable for holds because they may have some of the older titles that other branches have weeded.

Also, if you are using age protection, then staff can be sure that their local patrons are still getting the brand new items first.

[https://lh6.googleusercontent.com/fJoF6o0xl9XByQZmykva1sv2n_cKGUXL_BH4crkpJgSqDu-yU7-5jIypuXBsEuoXCCBAAUQ2jUztJlZDNUVOlwl1bWZIL1W4wmFuEEzCLVMxUyhzdkV7jkcRcdZZni2z8OPz4xJA]

Terran McCanna, PINES Program Manager

________________________________

Georgia Public Library Service | University System of Georgia

2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341

(404) 235-7138 | tmccanna at georgialibraries.org<mailto:tmccanna at georgialibraries.org>

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On Tue, Sep 19, 2023 at 2:43 PM Millissa Macomber via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
For anyone who does staff training - Our system is in the process of beginning to share resources between libraries. I have one library with a large number of staff members who are reluctant and unhappy about the changes. Any suggestion on how to alleviate the fears surrounding sharing resources? I  have a staff training planned for November so I would love some ideas.

Millissa Macomber, ILS Manager
Central Skagit Library District
110 W. State St.
Sedro-Woolley, WA 98284
360-755-3985
www.centralskagitlibrary.org<https://protect2.fireeye.com/v1/url?k=31323334-50bba2bf-31367a34-4544474f5631-af22d0555fc4f04b&q=1&e=0760b2f1-5679-4c54-9394-13fb44eec91e&u=http%3A%2F%2Fwww.centralskagitlibrary.org%2F>
millissa at centralskagitlibrary.org<mailto:millissa at centralskagitlibrary.org>
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