[Evergreen-general] SMS Messages Not Being Received

[Szwagiel, Will]

Good afternoon,

We have recently been receiving a number of reports from different libraries that patrons are not receiving SMS notifications, particularly those for holds.  Evergreen is sending the messages like it is supposed to, so we are thinking that some carriers may be flagging the messages as spam.  Based on the reports we have received, it appears to be most common with AT&T.

For anyone else who might have experienced this in the past, did you have any direct interactions with the carrier/s, and if so, what were the steps that needed to be taken to prevent this from happening in the future?

Thank you.


William C. Szwagiel

NC Cardinal Project Manager

State Library of North Carolina

william.szwagiel at ncdcr.gov<mailto:william.szwagiel at ncdcr.gov> | 919.814.6721

https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal

109 East Jones Street  | 4640 Mail Service Center

Raleigh, North Carolina 27699-4600

The State Library is part of the NC Department of Natural & Cultural Resources.

Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties.



________________________________

Email correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official.
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