[Evergreen-general] SMS Messages Not Being Received

[JonGeorg SageLibrary]

We've had a lot of issues with SMS notifications not going out according to
patrons.

Sometimes it's because the carriers were bought out by another carrier like
when StraightTalk was purchased by Verizon out here in Oregon- so I updated
SMS server settings.

Another was when US Cellular apparently stopped supporting email to text
altogether, at least that is what I was told by their support. However,
some users are still receiving notifications while others aren't- leaving
me completely confused and unable to verify the issue.

For now we've been suggesting to staff to recommend email notifications
instead of SMS, and I've set up email forwarders for all branches to avoid
SPF issues for the time being.

Looking forward to seeing more responses on this topic to see what
solutions others are using. It's been mentioned before that the time to use
a 3rd party application for email & text notifications is approaching and
I'd like to hear more about success/issues with that if anyone has gone
that route.

Thanks for bringing this topic up.
-Jon

On Fri, Apr 5, 2024 at 11:13 AM Szwagiel, Will via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Good afternoon,
>
> We have recently been receiving a number of reports from different
> libraries that patrons are not receiving SMS notifications, particularly
> those for holds.  Evergreen is sending the messages like it is supposed to,
> so we are thinking that some carriers may be flagging the messages as
> spam.  Based on the reports we have received, it appears to be most common
> with AT&T.
>
> For anyone else who might have experienced this in the past, did you have
> any direct interactions with the carrier/s, and if so, what were the steps
> that needed to be taken to prevent this from happening in the future?
>
> Thank you.
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwagiel at ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
>
> ------------------------------
>
> Email correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties by an
> authorized state official.
> _______________________________________________
> Evergreen-general mailing list
> Evergreen-general at list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://list.evergreen-ils.org/pipermail/evergreen-general/attachments/20240405/481fbb90/attachment.htm>