[Evergreen-general] SMS Messages Not Being Received

[JonGeorg SageLibrary]

Elizabeth, what 3rd party service did you end up using and how well has it
been working for your libraries?
-Jon

On Fri, Apr 5, 2024 at 11:29 AM Elizabeth Davis via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Hi Will
>
>
>
> We’ve had several issues with most of the carriers on SMS issues.
> Sometimes SMS messages were throttled, and patrons would get them days or
> weeks later if at all.  Some carriers just stopped sending them totally.
> Sometimes the messages to a specific carrier would deliver for one library
> in the consortium but not others.  We tried changing from sending SMS to
> MMS with no luck.  Also we were getting asked to add new carriers that
> don’t have gateways and so we were unable to provide SMS service to those
> patrons.    In the end we moved to a third-party option to deliver SMS
> notifications.
>
>
>
>
>
> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.davis at sparkpa.org
> <katherine.dannehl at sparkpa.org>
> support.sparkpa.org | support at sparkpa.org
>
>
>
> *From:* Evergreen-general <
> evergreen-general-bounces at list.evergreen-ils.org> *On Behalf Of *Szwagiel,
> Will via Evergreen-general
> *Sent:* Friday, April 5, 2024 2:13 PM
> *To:* Szwagiel, Will via Evergreen-general <
> evergreen-general at list.evergreen-ils.org>
> *Cc:* Szwagiel, Will <william.szwagiel at dncr.nc.gov>
> *Subject:* [Evergreen-general] SMS Messages Not Being Received
>
>
>
> Good afternoon,
>
>
>
> We have recently been receiving a number of reports from different
> libraries that patrons are not receiving SMS notifications, particularly
> those for holds.  Evergreen is sending the messages like it is supposed to,
> so we are thinking that some carriers may be flagging the messages as
> spam.  Based on the reports we have received, it appears to be most common
> with AT&T.
>
>
>
> For anyone else who might have experienced this in the past, did you have
> any direct interactions with the carrier/s, and if so, what were the steps
> that needed to be taken to prevent this from happening in the future?
>
>
>
> Thank you.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwagiel at ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
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>
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