[Evergreen-general] SMS Messages Not Being Received

Mon Apr 8 09:17:13 EDT 2024

Hi Jon,
We went with Unique’s MessageBee.  We manage is on the consortium level so there’s no customization for individual libraries, but it’s been working great.

[cid:image004.png at 01DA8995.890A58A0]Elizabeth Davis (she/her), Support & Project Management Specialist
Pennsylvania Integrated Library System (PaILS) | SPARK
(717) 256-1627 | elizabeth.davis at sparkpa.org<mailto:katherine.dannehl at sparkpa.org>
support.sparkpa.org<https://support.sparkpa.org/> | support at sparkpa.org<mailto:support at sparkpa.org>

From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org> On Behalf Of JonGeorg SageLibrary via Evergreen-general
Sent: Friday, April 5, 2024 6:13 PM
To: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org>
Cc: JonGeorg SageLibrary <jongeorg.sagelibrary at gmail.com>
Subject: Re: [Evergreen-general] SMS Messages Not Being Received

Elizabeth, what 3rd party service did you end up using and how well has it been working for your libraries?
-Jon

On Fri, Apr 5, 2024 at 11:29 AM Elizabeth Davis via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
Hi Will

We’ve had several issues with most of the carriers on SMS issues.  Sometimes SMS messages were throttled, and patrons would get them days or weeks later if at all.  Some carriers just stopped sending them totally.   Sometimes the messages to a specific carrier would deliver for one library in the consortium but not others.  We tried changing from sending SMS to MMS with no luck.  Also we were getting asked to add new carriers that don’t have gateways and so we were unable to provide SMS service to those patrons.    In the end we moved to a third-party option to deliver SMS notifications.

[cid:image003.png at 01DA8995.89059DB0]Elizabeth Davis (she/her), Support & Project Management Specialist
Pennsylvania Integrated Library System (PaILS) | SPARK
(717) 256-1627 | elizabeth.davis at sparkpa.org<mailto:katherine.dannehl at sparkpa.org>
support.sparkpa.org<https://urldefense.proofpoint.com/v2/url?u=https-3A__support.sparkpa.org_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=LRHEWfG7tKtoSjGM1XBmJX5tlkBCMt3lnyKxcaVacsw&m=dwrYBC8O0BMnqZB2_wBS0yeMRrM7MXdRr1RsCIfpP_FWgATVvcKJ-V7A_fxhtQn4&s=a-DVfDIJ6SZYJnpG5nLk4H2X6ZNXrw3WxhvfBiNNhIk&e=> | support at sparkpa.org<mailto:support at sparkpa.org>

From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org<mailto:evergreen-general-bounces at list.evergreen-ils.org>> On Behalf Of Szwagiel, Will via Evergreen-general
Sent: Friday, April 5, 2024 2:13 PM
To: Szwagiel, Will via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>>
Cc: Szwagiel, Will <william.szwagiel at dncr.nc.gov<mailto:william.szwagiel at dncr.nc.gov>>
Subject: [Evergreen-general] SMS Messages Not Being Received

Good afternoon,

We have recently been receiving a number of reports from different libraries that patrons are not receiving SMS notifications, particularly those for holds.  Evergreen is sending the messages like it is supposed to, so we are thinking that some carriers may be flagging the messages as spam.  Based on the reports we have received, it appears to be most common with AT&T.

For anyone else who might have experienced this in the past, did you have any direct interactions with the carrier/s, and if so, what were the steps that needed to be taken to prevent this from happening in the future?

Thank you.

William C. Szwagiel

NC Cardinal Project Manager

State Library of North Carolina

william.szwagiel at ncdcr.gov<mailto:william.szwagiel at ncdcr.gov> | 919.814.6721

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