[Evergreen-general] SMS Messages Not Being Received

Mon Apr 8 12:49:34 EDT 2024

I don't know about anyone else's mileage, but in the past few weeks I've
had reports of even personal text messages failing delivery.  T'would be a
shame if we end up chasing our tails trying to fix something we have no
control over.  I'm not saying this is definitely the case, but it bears
consideration.

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601
tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*“I would rather have questions that can’t be answered than answers that
can’t be questioned.”*
— Richard Feynman
<https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu>,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965

On Mon, 8 Apr 2024 at 09:17, Elizabeth Davis via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Hi Jon,
>
> We went with Unique’s MessageBee.  We manage is on the consortium level so
> there’s no customization for individual libraries, but it’s been working
> great.
>
>
>
> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.davis at sparkpa.org
> <katherine.dannehl at sparkpa.org>
> support.sparkpa.org | support at sparkpa.org
>
>
>
> *From:* Evergreen-general <
> evergreen-general-bounces at list.evergreen-ils.org> *On Behalf Of *JonGeorg
> SageLibrary via Evergreen-general
> *Sent:* Friday, April 5, 2024 6:13 PM
> *To:* Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org
> >
> *Cc:* JonGeorg SageLibrary <jongeorg.sagelibrary at gmail.com>
> *Subject:* Re: [Evergreen-general] SMS Messages Not Being Received
>
>
>
> Elizabeth, what 3rd party service did you end up using and how well has it
> been working for your libraries?
>
> -Jon
>
>
>
> On Fri, Apr 5, 2024 at 11:29 AM Elizabeth Davis via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
> Hi Will
>
>
>
> We’ve had several issues with most of the carriers on SMS issues.
> Sometimes SMS messages were throttled, and patrons would get them days or
> weeks later if at all.  Some carriers just stopped sending them totally.
> Sometimes the messages to a specific carrier would deliver for one library
> in the consortium but not others.  We tried changing from sending SMS to
> MMS with no luck.  Also we were getting asked to add new carriers that
> don’t have gateways and so we were unable to provide SMS service to those
> patrons.    In the end we moved to a third-party option to deliver SMS
> notifications.
>
>
>
>
>
> *Elizabeth Davis *(she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System (PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.davis at sparkpa.org
> <katherine.dannehl at sparkpa.org>
> support.sparkpa.org
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__support.sparkpa.org_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=LRHEWfG7tKtoSjGM1XBmJX5tlkBCMt3lnyKxcaVacsw&m=dwrYBC8O0BMnqZB2_wBS0yeMRrM7MXdRr1RsCIfpP_FWgATVvcKJ-V7A_fxhtQn4&s=a-DVfDIJ6SZYJnpG5nLk4H2X6ZNXrw3WxhvfBiNNhIk&e=>
> | support at sparkpa.org
>
>
>
> *From:* Evergreen-general <
> evergreen-general-bounces at list.evergreen-ils.org> *On Behalf Of *Szwagiel,
> Will via Evergreen-general
> *Sent:* Friday, April 5, 2024 2:13 PM
> *To:* Szwagiel, Will via Evergreen-general <
> evergreen-general at list.evergreen-ils.org>
> *Cc:* Szwagiel, Will <william.szwagiel at dncr.nc.gov>
> *Subject:* [Evergreen-general] SMS Messages Not Being Received
>
>
>
> Good afternoon,
>
>
>
> We have recently been receiving a number of reports from different
> libraries that patrons are not receiving SMS notifications, particularly
> those for holds.  Evergreen is sending the messages like it is supposed to,
> so we are thinking that some carriers may be flagging the messages as
> spam.  Based on the reports we have received, it appears to be most common
> with AT&T.
>
>
>
> For anyone else who might have experienced this in the past, did you have
> any direct interactions with the carrier/s, and if so, what were the steps
> that needed to be taken to prevent this from happening in the future?
>
>
>
> Thank you.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwagiel at ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
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>
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