[Evergreen-general] Claims Returned Item Status?

[Szwagiel, Will]

Good afternoon,

Currently NC Cardinal does not have a value set up at the consortium level for the Claim Return Copy Status, so a claims returned item remains in the Checked Out item status.  As a result, patrons are still able to view the item in the catalog and place holds on it.  We are looking at potentially transitioning this item status to Missing or otherwise creating an entirely new, separate item status.

I wanted to see how other libraries might have handled a similar situation.  Do you set a specific value for Claim Return?

Or if you created a completely separate item status, one library staff member posed these questions:

Claims Returned item status:
1.    Does the circulation remain open (still checked out to the patron)
2.    If the circ remains open, where can staff find that information?
1.    Right now, it appears in Items Out > Other/Special Circulations
3.    If staff can see that information, can it be set up so that patrons can't see it? If patrons can see it, they will be alarmed that they still see this checkout, even though it is technically been forgiven.
4.    Staff will need to be able to retrieve that information because we give each patron one claim returned. There are often repeat offenders with this.

We see Missing status as items that have been stolen or misplaced. We leave items in Missing status for one year and then we delete them from the catalog. Using Missing status for claims returned will eliminate any paper trail for claims returned items.

Any ideas or suggestions would be greatly appreciated.

Thank you.

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwagiel at dncr.nc.gov<mailto:william.szwagiel at dncr.nc.gov> | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
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