[Evergreen-general] Baker & Taylor Content Cafe Cover Art

[Josh Stompro]

Hello, We are still running into this issue 16 months later.  We haven't
been reporting them to B&T very often since they cannot seem to fix them,
and don't respond very often when I do.  And we also started using Aspen
which doesn't use the XML Request method so gets the correct art for
customers.  So it is mainly staff that are affected now.

We get Author notes and some other data points also from Content Cafe, and
I think the xml request method is the only way to grab those.

Has anyone heard anything from them about this issue in the last year?

Example
Here is one ISBN that we noticed on 2-22-24  - Shows up correctly using the
non xml method.
9780593587881






On Thu, Aug 3, 2023 at 10:24 AM Steve Callender via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> I've also reached out to Baker & Taylor about this, asking them directly
> if we should no longer by grabbing the image by xml and using this method
> instead,
>
>
> http://images.btol.com/ContentCafe/Jacket.aspx?UserID={CCUSERID}&Password={CCPASSWD}&Return=T&Type=M&Value={UPCorISBN}
>
> I'm pretty sure retrieving the image in the same manner we do for other
> providers does grab the correct image from them, at least in the cases
> where I tested it.
>
> They have not responded back to me either, and it's been a few weeks.
>
>
> Steven Callender
> Support Manager
> Equinox Open Library Initiative
> phone:  +1 (877) Open-ILS (673-6457)
> email:  stevecallender at equinoxOLI.org
> <stevecallender at EquinoxInitiative.org>
> web:  https://equinoxOLI.org/ <https://equinoxinitiative.org/>
>
>
> On Thu, Aug 3, 2023 at 11:19 AM Carol Witt via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>> Hello,
>>
>> From one of my staff who has been handling this for a number of months
>> (the other who has done so is currently on vacation):
>>
>> "I know with some of the cover image emails I have sent recently I have
>> not gotten a response as well. In the past when they have responded to me
>> they say the cover image has been corrected, but many times when I go to
>> check the cover image it hasn't been updated. Maybe a handful have actually
>> been corrected in all the emails I have sent them. When I send a follow up
>> about it for the ones that the image hasn't been corrected I don't get a
>> response back."
>>
>> Take care,
>>
>> Carol
>>
>>
>> On Thu, Aug 3, 2023 at 10:49 AM Josh Stompro via Evergreen-general <
>> evergreen-general at list.evergreen-ils.org> wrote:
>>
>>> Hello, is anyone else tracking all the stale cover art that they come
>>> across through Content Cafe?  I'm getting frustrated with it because the
>>> B&T content cafe support staff have stopped responding to my emails about
>>> the issues, and none of the reported issues ever get resolved.
>>>
>>> I have a list of 20 isbn's with pre-pub images, 102 with no image, 4
>>> with back cover image, and one with a sideways image.
>>>
>>> We started reporting the problems to them in April 2023.  Apparently
>>> their Redis cache that backs the XML request method that Evergreen makes
>>> use of never expires images once they are initially loaded.  I can rule out
>>> Evergreen's caching having anything to do with it by placing the request
>>> directly using the Postman service.
>>>
>>> Has anyone else been reporting issues to them and have been getting a
>>> response?  If anyone else wants to compare spreadsheets I'm happy to share
>>> what we have found so far.
>>>
>>> The Evergreen ILS seems to be the only ILS that makes use of the XML
>>> Request method to grab added content from them, and that seems to be the
>>> only method that has issues.
>>>
>>> Can anyone recommend a different cover art vendor that they have been
>>> happy with?
>>>
>>> Thanks
>>> Josh
>>>
>>>
>>> [image: Company logo]
>>> *Josh Stompro*
>>> IT Director
>>> stomproj at gsuite.larl.org | 218-233-3757 ext. 139 | 218-790-2110
>>> *Lake Agassiz Regional Library *
>>> 118 5th ST S
>>> Moorhead MN 56560
>>> www.larl.org
>>> *Our mission is to enrich lives and strengthen communities.*
>>> _______________________________________________
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>>> Evergreen-general at list.evergreen-ils.org
>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>
>>
>>
>> --
>>
>> *Carol Witt, MS, MA*
>>
>> Bibliographic Services Supervisor
>>
>> C/W MARS Inc. <https://www.cwmars.org/>
>>
>> wittc at cwmars.org
>>
>> 508-755-3323 x325
>>
>> Pronouns <https://www.mypronouns.org/>: she/her/hers
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