[OPEN-ILS-DEV] 500 Internal Server Error

[Andrew McMenemy]

Hello, I am in the middle of setting up an Evergreen server for a very small
college library that will mainly be checking out books and loaner
electronics (laptops, projectors, and the like). I chose to go with
Evergreen because the college plans on doing a lot of growing and recruiting
and it seemed from what I have read and heard like Evergreen could scale up
with the school's growth. At the moment, we're very small (>100 students for
our first year) and most of the checkouts will be for equipment rather than
books.

I formatted the HD and installed a fresh copy of Ubuntu Server 8.04, and
followed, to the letter, the instructions listed here:
http://www.open-ils.org/dokuwiki/doku.php?id=installing_evergreen_1.2_on_ubuntu_7.10
I had to backtrack and uninstall postgresql 8.3, but after uninstalling 8.3
and installing 8.2, everything seemed to be going fine. I got to step 1 of
"Testing connections to Evergreen" but when I try to log in with srfsh:

opensrf at evgtest:/openils/bin$ /openils/bin/srfsh
srfsh# login admin open-ils
???: login admin open-ils

When I try to log in with the Staff Client, I get

opensrf at evgtest:~$
/home/opensrf/Evergreen-ILS-1.2.3.1/Open-ILS/src/support-scripts/settings-tester.pl
LWP::UserAgent version 2.036
XML::LibXML version 1.69
XML::LibXML::XPathContext version 1.69
XML::LibXSLT version 1.62
Net::Server::PreFork version 0.90
Cache::Memcached version 1.20
Class::DBI version 3.0.17
Class::DBI::AbstractSearch version 0.07
Template version 2.19
DBD::Pg version 1.49
Net::Z3950::ZOOM version 1.25
MARC::Record version 2.0.0
MARC::Charset version 1.0
MARC::File::XML version 0.88
Text::Aspell version 0.04
CGI version 3.15
DateTime::TimeZone version 0.70
DateTime version 0.41
DateTime::Format::ISO8601 version 0.06
DateTime::Format::Mail version 0.3001
Unix::Syslog version 1.0
GD::Graph3d version 0.63
JavaScript::SpiderMonkey version 0.19
Log::Log4perl version 1.15
Email::Send version 2.192
Text::CSV_XS version 0.32
Spreadsheet::WriteExcel::Big version 2.20
Tie::IxHash version 1.21

Checking Jabber connection
* Jabber successfully connected
/openils/conf/opensrf.xml:700: parser error : StartTag: invalid element name
opensrf at evgtest:~$ vim /openils.conf/opensrf.xml
opensrf at evgtest:~$ vim /openils/conf/opensrf.xml
opensrf at evgtest:~$
/home/opensrf/Evergreen-ILS-1.2.3.1/Open-ILS/src/support-scripts/settings-tester.pl
LWP::UserAgent version 2.036
XML::LibXML version 1.69
XML::LibXML::XPathContext version 1.69
XML::LibXSLT version 1.62
Net::Server::PreFork version 0.90
Cache::Memcached version 1.20
Class::DBI version 3.0.17
Class::DBI::AbstractSearch version 0.07
Template version 2.19
DBD::Pg version 1.49
Net::Z3950::ZOOM version 1.25
MARC::Record version 2.0.0
MARC::Charset version 1.0
MARC::File::XML version 0.88
Text::Aspell version 0.04
CGI version 3.15
DateTime::TimeZone version 0.70
DateTime version 0.41
DateTime::Format::ISO8601 version 0.06
DateTime::Format::Mail version 0.3001
Unix::Syslog version 1.0
GD::Graph3d version 0.63
JavaScript::SpiderMonkey version 0.19
Log::Log4perl version 1.15
Email::Send version 2.192
Text::CSV_XS version 0.32
Spreadsheet::WriteExcel::Big version 2.20
Tie::IxHash version 1.21

Checking Jabber connection
* Jabber successfully connected
/openils/conf/opensrf.xml:703: parser error : Extra content at the end of
the document

I've changed the host in opensrf.xml to the server's internal ip, as we
don't yet have a locally hosted domain (still transitioning from externall
hosted website), but made no other changes from the install instructions
before this happened.

When I try to navigate to the server's internal ip from within the network,
I get to the frontpage, but the search functions, "advanced search" and "my
account" links do nothing and show "javascript:void(0)" in the bottom of the
broswer window (using Firefox 3). If I use the Basic HTML only catalog, a
search page appears, but when I try to search, I get a 500 Internal Server
Error.

Third and final problem involves the Staff Client. When I put in the IP of
the server as the hostname, the Status and Version both return" 200 : OK" in
Green text, leading me to believe that the Client is finding the server. If
I enter any other IP, the staff client returns "There was an error testing
this hostname" so I am pretty sure the client sees the server, but I can't
login. When I attempt to, I get this message:

Network/server failure.  Please check your Internet connection to undefined
and choose Retry Network.  If you need to enter Offline Mode, choose Ignore
Errors in this and subsequent dialogs.  If you believe this error is due to
a bug in Evergreen and not network problems, please contact your helpdesk or
friendly Evergreen admins, and give them this information:
method=open-ils.auth.authenticate.init
params=["admin"]
THROWN:
null
STATUS:

I'm sorry if this is a lot. I'm not a newb at Ubuntu Desktop, but this is my
first foray into Ubuntu Server. I formatted the HD and followed the install
instructions a second time to make sure I didn't miss a step, and came to
the exact same error. If anyone can provide any advice, it would be greatly
appreciated. I am at a loss.

Thank you very much for your time,
Andrew
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