[OPEN-ILS-DEV] Telephone notification: Twilio

[Josh Stompro]

Josh Stompro wrote:
>> Bill,
>>    Thanks for the info, I'm very glad to hear that you have a 
>> solution.  Can you comment on how well it has been working for you?  
>> Do you have any tips or suggestions for others looking to setup a 
>> similar system?
>> Thanks
>> Josh
>>
Doug Kyle wrote:
> I suggest that organizations wanting to setup custom telephone 
> notifications look into Asterisk, its what we (Grand Rapids Public 
> Library) and a number of other libraries are using.  It's open source, 
> flexible, powerful, and the hardware setup costs are minimal.
Doug,
  Did you setup your own Asterisk server or use an appliance?  How well 
has it been working for you?  Do you have to babysit the system or is it 
set it and forget it.  Does it handle various voice mail systems and 
answering machines well?  How many lines do you use?  Bill mentioned the 
call volume being about 300-400 a day in his original message, is it 
still about that?

I think I will add a telephone notification page to the evergreen 
dokuwiki, just so that it shows up in search results.  There currently 
isn't anything on the wiki about the subject that I could find. 
Added to
http://open-ils.org/dokuwiki/doku.php?id=development_proposals
and created page
http://open-ils.org/dokuwiki/doku.php?id=scratchpad:telephone_notification

There is probably a certain level of volume above which a service like 
Twilio would be more expensive than having your own equipment, but I 
think for smaller systems it would be nice to just pay for the phone 
notification and not need to worry about phone lines, servers, etc.
Josh

-- 
Lake Agassiz Regional Library - Moorhead MN larl.org
Josh Stompro               | Office 218.233.3757 EXT-139
LARL Network Administrator | Cell 218.790.2110