[OPEN-ILS-DEV] Evergreen installtion problems

[Soulliere, Robert]

 Hi Charles,

We were able to install Evergreen on Ubuntu 8.04, 9.10, 10.04 as well as Debian 5. Most recently, I was able to do a clean standard install of Evergreen 1.6.0.6 on Debian 5 following the installation instructions.

I don't have any tricks, but a few tips based on past frustrations and experience:

1) Start off with the most basic server version of Ubuntu or Debian and let the Evergreen pre-requisite installer (in the instructions) install the pre-requisites you need. Uncheck all of the extras when installing the OS except the SSH option.

2) Start with the most basic setup - single server installation of Evergreen.

3) Use the latest stable release available from http://open-ils.org/downloads.php

4) As Dan mentioned, follow the instructions to the letter.

5) Try to understand the other working pieces in the Evergreen software stack including apache, postgresql, ejabberd, dodjoToolkit, etc... There is free documentation for those pieces. Sometimes answers to Evergreen issues can be found in the logs for some of those other dependencies.

6) Try to ask the more specific questions when asking the list and I am not sure I would send a zipped file of error logs. Personally, I am not very comfortable opening zip files via email attachments but that might be my own paranoia.

7) Be patient when asking questions. Many of the questions are answered by the developers or by the community members who have other full time responsibilities. Sometimes they get busy and I am pretty sure they all have lives outside of Evergreen. Moreover, I believe they are working on and supporting several versions at the same time including 1.6.0.x series, 1.6.1.x series, 1.4 series and 2.0. with lots of Evergreen users and fans eagerly awaiting the next release.

Getting questions answered on the list is sometimes a matter of timing. In some cases questions receive very quick responses and in some cases it may take a few days or very rarely the question may slip through the cracks entirely. I believe this is the nature of free Open-source software. That being said, I've had many questions answered on weekends and at odd hours so support is not restricted to 9-5 mon-fri as some proprietary companies limit their support.

The IRC chat option is probably a good alternative for getting quick responses, but I haven't used it much. I have browsed the logs and found many helpful solutions. Based on the logs, the most active times for the IRC chat it seems are in the afternoons mon-fri.

Regards,
Robert


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