[OPEN-ILS-DEV] Patron authentication issue

[Lazar, Alexey Vladimirovich]

Hi.  Is it possible that connection latency could prevent patrons from logging into their account on Evergreen?  At least a couple of patrons reported being unable to log in, both are using satellite internet.  One reported that the error was: "UserName/Password Invalid".  Library staff were able to login using the same credentials.

What error logs would be useful to me when trying to troubleshoot this type of problem? Any advice?

Thanks.

Alexey Lazar
PALS
Information System Developer and Integrator
507-389-2907
http://www.mnpals.org/