[OPEN-ILS-DEV] Staff Client will not connnect - New installation

[David Busby]

Larry,
  I'll take a stab at this; few things to try/check

  Are your OpenSRF and Apache processes running as the same user
(usually "opensrf") ?

  Another time I saw this type of error it was because I hadn't
updated the authentication information in opensrf_core.xml.

  You may also want to be sure that your opensrf processes resolve the
hostnames for eJabber properly - that is the "private.localhost" and
"public.localhost".  Also, it's important that OpenSRF resolves the
same name as other utilities ( as reported by perl -ENet::Domain
'print Net::Domain::hostfqdn() . "\n";' )   Unless you are using the
`localhost` name exclusively (-l).

  What happens when you visit Evergreen pages directly from a browser? Like:

  https://evergreen-server/eg/actor/user/register

  You should get a prompt for a username/password (which should work)
and then see a Patron Registration page.  If not, I'd focus on
Apache/OpenSRF/eJabber area

  There is also a bundle of logging information in /openils/var/log/
too.  It may be useful to clear/rotate-out all the log files; restart
the stack one item at a time; check with srfsh and then check with
staff client.  You could pastebin the logs (there will be a dozen or
so) which would be very helpful for us.

  You can `grep -r -e ERR /openils/var/log/*` too; might have some
good information.

--
David Busby
Edoceo, Inc.
http://edoceo.com/
206.282.6500


On Wed, Oct 17, 2012 at 10:07 AM, Larry W Arnold <arnold at wvlc.lib.wv.us> wrote:
> Hello,
>
> New installation of Evergreen 2.2 running on Ubuntu 12.04 and Apache 2.2.14.
> All troubleshooting procedures were completed without errors, but I still
> can't connect using the 2.2 Staff Client (Status 200:  OK and Version 200:
> OK) with my #srfsh admin login and password.  Please provide assistance and
> guidance.
>
> Thank You,
> Larry Arnold
> WVLC UNIX Admin.
>
> The Apache2 error log contains the following:
> [Wed Oct 17 07:18:18 2012] [info] [client 10.99.253.2] Connection to child
> 14 established (server localhost:443) [Wed Oct 17 07:18:18 2012] [info]
> Seeding PRNG with 656 bytes of entropy [Wed Oct 17 07:18:18 2012] [info]
> Initial (No.1) HTTPS request received for child 14 (server localhost:443)
> [Wed Oct 17 07:18:18 2012] [warn] [client 10.99.253.2] incomplete
> redirection target of '/opac/en-US/skin/default/xml/index.xml' for URI '/'
> modified to
> 'https://eg-test.wvlc.lib.wv.us/opac/en-US/skin/default/xml/index.xml'
> [Wed Oct 17 07:18:18 2012] [info] Subsequent (No.2) HTTPS request received
> for child 14 (server localhost:443) [Wed Oct 17 07:18:19 2012] [info]
> Subsequent (No.3) HTTPS request received for child 14 (server localhost:443)
> [Wed Oct 17 07:18:20 2012] [info] [client 10.99.253.2] (70007)The timeout
> specified has expired: SSL input filter read failed.
> [Wed Oct 17 07:18:20 2012] [info] [client 10.99.253.2] Connection closed to
> child 14 with standard shutdown (server localhost:443) [Wed Oct 17 07:18:32
> 2012] [info] [client 10.99.253.2] Connection to child 1 established (server
> localhost:443) [Wed Oct 17 07:18:32 2012] [info] Seeding PRNG with 656 bytes
> of entropy [Wed Oct 17 07:18:32 2012] [info] Initial (No.1) HTTPS request
> received for child 1 (server localhost:443) [Wed Oct 17 07:18:32 2012]
> [error] [client 10.99.253.2] Cannot process request because the OpenSRF JSON
> gateway has not been bootstrapped...
> [Wed Oct 17 07:18:32 2012] [info] [client 10.99.253.2] Connection to child 3
> established (server localhost:443) [Wed Oct 17 07:18:32 2012] [info] Seeding
> PRNG with 656 bytes of entropy [Wed Oct 17 07:18:33 2012] [info] Initial
> (No.1) HTTPS request received for child 3 (server localhost:443) [Wed Oct 17
> 07:18:33 2012] [error] [client 10.99.253.2] Cannot process request because
> the OpenSRF JSON gateway has not been bootstrapped...
> [Wed Oct 17 07:18:38 2012] [info] [client 10.99.253.2] Connection to child
> 11 established (server localhost:443) [Wed Oct 17 07:18:38 2012] [info]
> Seeding PRNG with 656 bytes of entropy [Wed Oct 17 07:18:38 2012] [info]
> Initial (No.1) HTTPS request received for child 11 (server localhost:443)
> [Wed Oct 17 07:18:38 2012] [error] [client 10.99.253.2] Cannot process
> request because the OpenSRF JSON gateway has not been bootstrapped...
>
>
>  The Apache2 access log contains the following:
>   10.99.253.2 - - [17/Oct/2012:07:18:18 -0400] "GET / HTTP/1.1" 301 2041 "-"
> "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.25) Gecko/20111212
> oils_xulrunner /xul/rel_2_2_2/server/"
> 10.99.253.2 - - [17/Oct/2012:07:18:18 -0400] "GET
> /opac/en-US/skin/default/xml/index.xml HTTP/1.1" 200 15404 "-" "Mozilla/5.0
> (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.25) Gecko/20111212
> oils_xulrunner /xul/rel_2_2_2/server/"
> 10.99.253.2 - - [17/Oct/2012:07:18:19 -0400] "GET /xul/rel_2_2_2/server/
> HTTP/1.1" 200 24823 "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
> rv:1.9.2.25) Gecko/20111212 oils_xulrunner /xul/rel_2_2_2/server/"
>
>
>
>
>