[OPEN-ILS-DEV] Frequent error message from Evergreen 2.2 Staff Client: "Error in volume_copy_creator.js, g.doc_id is not valid"

[Robert Heller]

I am the IT guy for the Wendell Free Library, a member of the C/W Mars
library system here in Western Mass.  We are getting an error message
when the librarians try to catalog new books into the library system's
database. The error message is:

"Error in volume_copy_creator.js, g.doc_id is not valid"

And it comes up when the cataloger tries to load the record for a book
to edit it (fix incorrect fields, etc.).

We are getting this error message way too frequently, but most of the
other libraries in our system are not getting this error more than very
rarely.  We are *unique* in that we are using Linux machines to run the
staff client.  We are also one of two libraries that are using a T1 line
as our network connection to the library system server (the other
library also on a T1 line is also having this problem as well).

Our machines are small form factor diskless Pentium 4s with 2Gig of
RAM.  They boot over the network and NFS mount their file systems. We
are running CentOS 5.8 and are using a repackaged version of XULRunner
from CentOS 5.7 (xulrunner19-1.9.2.26-1) to run the Evergreen 2.2 Staff
Client.  We are NOT using wine to run the MS-Windows version.

Is this a known problem?  Is there some workaround?  Is there something
we can do to help fix this problem.  The error occurs as part of the
cataloging process and has pretty much brought our cataloging process to
a standstill.

-- 
Robert Heller             -- 978-544-6933 / heller at deepsoft.com
Deepwoods Software        -- http://www.deepsoft.com/
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