[OPEN-ILS-DEV] Evergreen 2.4 client issues: some questions

[Sharp, Chris]

Robert,

> 1) Has the 'memory leak' issue been addressed? We are running on a
> 32-bit *Linux* machine (CentOS 5) with 2Gig of RAM with the native 32-bit
> Xulrunner (17.0.9-1.el5_9).  The circulation desk machine tends to 'bog down'
> after running for a while and needs to be restarted.  Would more memory
> help or not?

See this bug: https://bugs.launchpad.net/evergreen/+bug/1086458.  The fix is in 2.4.4 and later.  Note that it will require a staff client upgrade for staff.  If an upgrade is not possible/practical, the only other solution is to schedule regular restarts of the client or the machine itself.

> 2) Items sometimes show up as not checked in -- that is a patron
> takes an item off the shelf and brings it the circulation to checkout and the
> system claims that the item is still checked out.  This is despite a policy of
> checking everything in *twice*.  The librarian is pretty sure it is not
> 'operator error'. One of the people who works weekends also works at a 3 other
> libraries in the area and the same thing is happing there as well.

This sounds like it's also a side effect of the memory leak.  One of our libraries who was hit particularly hard by the leak was reporting similar issues.  If you're able to apply the fix for the above-referenced bug and the problem persists, please open a new bug report with the symptoms.

Hope that's helpful!

-- 
Chris Sharp
PINES System Administrator
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, Georgia 30345
(404) 235-7147
csharp at georgialibraries.org
http://pines.georgialibraries.org/