[OPEN-ILS-DOCUMENTATION] ***SPAM*** Re: Forming Teams by Topic

[Lori Bowen Ayre]

Glad training continues to go well, Darlene!  Going forward, working from
Google Docs won't be adequate to really provide the kind of help I think we
can provide since we cannot see the "context" in which the help will reside.


Anyone working on context sensitive help will need to have access to a staff
client.  And we all need to see what the other guy is doing. The good news
is we could maybe use a publicly accessible server and staff client like the
one Jason mentioned at
http://evergreen-ils.org/dokuwiki/doku.php?id=scratchpad:custom_help.

Jason, can we have a *dedicated *server for this purpose and could we keep
it in sync with the most recent developments (or at least close) as they get
rolled in? Do you have another suggestion?  Also, how could those of us
working on this project with Darlene most easily gain access to what they
are working on without creating more work for KCLS staff (who have their
hands very full right now!).

Lori Ayre

On Wed, May 19, 2010 at 2:55 PM, Darlene Pearsall <dpearsal at kcls.org> wrote:

>  We have been drafting the help text and hope to put some of it into our
> test system tomorrow.  We too have been trying to avoid KCLS
> policy/procedure information.  We have been including links to our
> Circulation Manual sections so the staff member can jump to that information
> from the help pages.  We have been creating them in a Google Doc so Cheryl
> can access the text from wherever she may be working at the moment.  We are
> finding that we may have to add some information to our Circulation Manual.
> We had included a number of things in the manual for our current ILS.  Since
> our goal is to NOT create/use a manual with Evergreen we are hoping we will
> have enough detail information in the Evergreen Help screens and our
> circulation manual.
>
>
>
> We did a “discovery session” 2 weeks ago.  We worked with Cheryl to create
> exercises covering the common tasks.  We found this went VERY well.  We even
> received an email from one of the staff members commenting on how much
> better she felt she had learned.  We selected folks who had a wide range of
> skill levels from various sizes of libraries to try to get a good mix of
> styles.
>
>
>
> Today, I held a similar Discovery Session with the Circulation Supervisors
> and it also went pretty well.  We had more questions, some were due to bugs
> still in the system.  Many of the questions were more procedural.
>
>
>
> Next week we will begin training the trainers for circulation.  We have to
> train approximately 750 staff in two months in circulation and OPAC!
>
>
>
> Darlene Pearsall
> Computer Education Developer/Trainer
> King County Library System
> www.kcls.org
> 425-369-3223
>
> TechTips Wiki: http://wiki.kcls.org/intranet/techtips
>
> Training Wiki: http://wiki.kcls.org/intranet/training
>
>
>
>
>
> *From:* open-ils-documentation-bounces at list.georgialibraries.org [mailto:
> open-ils-documentation-bounces at list.georgialibraries.org] *On Behalf Of *Lori
> Bowen Ayre
> *Sent:* Wednesday, May 19, 2010 2:29 PM
> *To:* Documentation discussion for Evergreen software
> *Subject:* [OPEN-ILS-DOCUMENTATION] ***SPAM*** Re: ***SPAM*** Re: Forming
> Teams by Topic
>
>
>
> sanity checking++
>
> On Wed, May 19, 2010 at 2:26 PM, Jason Etheridge <jason at esilibrary.com>
> wrote:
>
> On Wed, May 19, 2010 at 5:07 PM, Lori Bowen Ayre <lori.ayre at galecia.com>
> wrote:
> > As I stated earlier, the KCLS/Galecia gang volunteers to work on the
> Context
> > Sensitive Help team. Our point person will be Cheryl Gould.
>
> As we say in the IRC chatroom, Lori++ (and Cheryl++, etc.)
>
> I'm willing to integrate such files into trunk and update a trunk
> server so all can play with them as they're developed, or alternately,
> we could make a documentation branch that follows trunk and be very
> liberal with handing out commit privileges for it.  Whatever we do,  I
> hope to see some other community stakeholders team up with
> KCLS/Galecia for sanity checking.
>
> I'm also here for any Evergreen questions that may come up, especially
> pertaining to the staff client.  Just please ask on-list (or in the
> chatroom), rather than directly, so that others can participate, etc.
>
> Thanks!
>
> --
> Jason Etheridge
>  | VP, Tactical Development
>  | Equinox Software, Inc. / The Evergreen Experts
>  | phone:  1-877-OPEN-ILS (673-6457)
>  | email:  jason at esilibrary.com
>  | web:  http://www.esilibrary.com
>
> _______________________________________________
> OPEN-ILS-DOCUMENTATION mailing list
> OPEN-ILS-DOCUMENTATION at list.georgialibraries.org
> http://list.georgialibraries.org/mailman/listinfo/open-ils-documentation
>
>
>
> _______________________________________________
> OPEN-ILS-DOCUMENTATION mailing list
> OPEN-ILS-DOCUMENTATION at list.georgialibraries.org
> http://list.georgialibraries.org/mailman/listinfo/open-ils-documentation
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://list.georgialibraries.org/pipermail/open-ils-documentation/attachments/20100519/ef144359/attachment.htm