[OPEN-ILS-GENERAL] Satisfaction with free/open source software: survey invitation

Brenda Chawner Brenda.Chawner at vuw.ac.nz
Wed Oct 15 16:37:44 EDT 2008

I am a Ph.D. candidate in the School of Information Management at Victoria
University of Wellington in New Zealand, and my research topic is an
investigation of factors that influence participant satisfaction with
library or information management free/open source software projects. Some
library-related examples are DSpace, EPrints, Koha, Evergreen, Greenstone,
and MyLibrary. More general information management software includes web
content management software such as Drupal, wiki software such as MediaWiki
or PmWiki, or blogging software such as WordPress.

If you use or are involved with a relevant project, I would like to invite
you to complete an online survey. I am especially interested in hearing from
people in a range of roles, for example user, developer, release manager, or
system administrator. I am keen to have responses from people who have had
either positive or negative experiences with free/open source software, to
ensure that I get a perspective on factors that diminish satisfaction, as
well as those that contribute toward it.

The results of this project will help developers of free/open source
application software projects identify opportunities to increase user
satisfaction, and it will also help users identify ways in which they might
contribute to projects.

I expect the survey to take between 15 and 20 minutes of your time. You may
receive several copies of this message, since I am sending it to a number of
project and library technology email discussion lists; however, I ask that
you only complete the survey once. If you have colleagues who you think
would be interested in completing it, please forward this invitation to

The survey is available at:


It will be available until Friday, 14 November 2008.

I will post a summary of the results to relevant project and library
technology email discussion lists, once the thesis is finished in mid-2009.
A copy of the thesis will be deposited in the Victoria University of
Wellington Institutional Repository (http://researcharchive.vuw.ac.nz/).

If you have any questions about this survey, please contact me at
brenda.chawner at vuw.ac.nz or phone +64 4 463 5780. My supervisors are
Professor Gary Gorman, email gary.gorman at vuw.ac.nz and Professor Sid Huff,
email sid.huff at vuw.ac.nz.

Brenda Chawner 
School of Information Management
Victoria University of Wellington
P O Box 600 
Wellington  NEW ZEALAND
(04) 463 5780        fax (04) 463 5446        brenda.chawner at vuw.ac.nz

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