[OPEN-ILS-GENERAL] Troubles with Auto/email holds notifications - error message included

[Soulliere, Robert]

Hi All,

We have solved this problem, but not quite sure what we did. The settings were all correct, and we had restarted the opensrf processes several times so changes should have taken effect However, today when we restarted the opensrf processes hold notifications started working. I wonder if some of the processes were not stopped and thus changes never took effect?


Robert

From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Cynthia Williamson
Sent: August 5, 2009 12:51 PM
To: Evergreen Discussion Group
Subject: [OPEN-ILS-GENERAL] Troubles with Auto/email holds notifications - error message included

HI All:

We trying to get our email notifications up and running for our holds, circ staff is really looking forward to making fewer phone calls!!  We can place and successfully capture holds, but the notifications are not being rec'd.



For the record, we have set the email hold notification to true in opensrf.xml to:

  <notify_hold>

        <email>true</email> <!-- set to true for hold notice emails -->

       </notify_hold>



The user that we're testing with has set email as their notification methed on their holds and email is their default notification method in their user record.

 Is there another setting somewhere to enable email notifications or something else we're missing?

Here is the error message we're seeing in our logs for HoldNotify module:



/openils/var/log/osrfsys.log:[2009-08-04 14:34:45] open-ils.circ [INFO:15601:HoldNotify.pm:124:12492088321105042] hold_notify: not sending hold notify - email notifications disabled

/openils/var/log/osrfsys.log:[2009-08-05 08:17:20] open-ils.circ [INFO:17057:HoldNotify.pm:124:12493869251469054] hold_notify: not sending hold notify - email notifications disabled

/openils/var/log/osrfsys.log:[2009-08-05 08:17:43] open-ils.circ [INFO:15601:HoldNotify.pm:124:12492088321104945] hold_notify: not sending hold notify - email notifications disabled







Cheers, Cynthia

Mohawk College

Hamilton, ON


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