[OPEN-ILS-GENERAL] Tracking an item in Evergreen

[Sharp, Chris]

Marlene, 

The reports interface is really the only access point for this information on the graphical front end.  If you have access to the system at the direct database level (or can instruct a system administrator who does), holds live in the action.hold_request table.  In the reports interface (when creating a template), the path to this same table is  Sources -> Hold Request.  You could run a report that displays the information you're looking for that filters by Pickup Library (In List) and by whatever date you're trying to discover (Request Date/Time, Hold Cancel Date/Time, Hold Expire Date/Time, etc.).  If you need more information about how to do this, just let me know.

Chris

Chris Sharp
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, Georgia 30345
(404) 235-7147
csharp at georgialibraries.org
http://pines.georgialibraries.org/

----- "Marlene Coleman" <mcoleman at bcgov.net> wrote:

> Thanks Karen.  I've used that for tracking circulations for damage or
> missing pieces.  I'm trying to track holds requests, the disappearance
> of holds for customers, or on particular items.
> 
> Has anyone had holds requests "disappear" (besides staff/customer
> error)?
> 
> Marlene
> 
> Marlene F. Coleman, BA, MLS, CIM
> ILS Database Manager, Branch Manager
> Beaufort County Library, Beaufort Branch
> 311 Scott Street, Beaufort, SC 29902
> 843-470-6544    mcoleman at bcgov.net
> www.beaufortcountylibrary.org
> For Learning ♦ For Leisure ♦ For Life