[OPEN-ILS-GENERAL] Open-ils-general Digest, Vol 39, Issue 42

[Sharp, Chris]

Hi Judy,

I just spoke with a PINES patron with the same complaint.  In his case, he was placing holds from his home computer and they were not showing up for either him or for staff.  I saw from a direct view of the database that there were holds with expiration dates that occurred before the hold request date, so his holds were expired as they were placed.  It turns out that the date on his computer was set to 6 months ago and the OPAC was populating the expiration date based on the computer's date (setting the default expiration date to a date in the past).

I don't know if that's what you're seeing, but hopefully that helps troubleshoot.

Chris


Chris Sharp
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, Georgia 30345
(404) 235-7147
csharp at georgialibraries.org
http://pines.georgialibraries.org/

----- "Judy Daniluk" <jdaniluk at ntrls.org> wrote:

> We have had a few reported cases where a patron placed a hold and then
> the hold request did not show up in the patron's account information
> in the OPAC.  Other holds placed by the same patron did show up.
>  
> But we are a very, very new Evergreen implementation, and many of the
> odd things we see turn out to be problems in our own set-up or in our
> understanding of how things are supposed to work, not actual problems
> in the software.  We haven't had a chance to track this one down to
> see how to reproduce it yet.
>  
> We are currently using v1.4.0.4.
>  
> Judy Daniluk
> Technology Consultant, North Texas Regional Library System
> 6320 Southwest Blvd, Suite 101, Fort Worth, TX 76109
> jdaniluk at ntrls.org         817-201-6778 (cell)      817-377-4440
> (office)        www.ntrls.org <http://www.ntrls.org/>  
>  
> 
> ________________________________
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> Sent: Wed 9/30/2009 11:00 AM
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> Subject: Open-ils-general Digest, Vol 39, Issue 42
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> Today's Topics:
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>    1. Tracking an item in Evergreen (Coleman, Marlene)
> 
> 
> ----------------------------------------------------------------------
> 
> Message: 1
> Date: Wed, 30 Sep 2009 11:41:53 -0400
> From: "Coleman, Marlene" <mcoleman at bcgov.net>
> Subject: [OPEN-ILS-GENERAL] Tracking an item in Evergreen
> To: <open-ils-general at list.georgialibraries.org>
> Message-ID: <E74AA0839BA13C418B272ED5B4633CADD6BB3A at bcmx.bft.county>
> Content-Type: text/plain; charset="utf-8"
> 
> Thanks Karen.  I've used that for tracking circulations for damage or
> missing pieces.  I'm trying to track holds requests, the disappearance
> of holds for customers, or on particular items.
> 
> Has anyone had holds requests "disappear" (besides staff/customer
> error)?
> 
> Marlene
> 
> Marlene F. Coleman, BA, MLS, CIM
> ILS Database Manager, Branch Manager
> Beaufort County Library, Beaufort Branch
> 311 Scott Street, Beaufort, SC 29902
> 843-470-6544    mcoleman at bcgov.net
> www.beaufortcountylibrary.org
> For Learning ? For Leisure ? For Life
> 
> End of Open-ils-general Digest, Vol 39, Issue 42
> ************************************************