[OPEN-ILS-GENERAL] Hold Cancellations

[James Wagner]

We have observed the following scenario. A patron's hold gets triggered.
The patron is notified and we put the item on the hold shelf. Later, the
patron goes on-line and cancels the hold. At this point, the item status
still says "On Hold Shelf". The item sits on the hold shelf because the
staff is not warned that item is no longer wanted. The item doesn't show
on a list of what's on the hold shelf - presumably because it has been
cancelled. 
 
Is this the way it's supposed to happen? Is there a work-around so that
the staff is notified that the patron has cancelled the hold?

 
James Wagner
Technical Services Co-ordinator
Lincoln Public Library
Vineland ON
905-563-2799 ext 216
wagner at lincoln.library.on.ca
 
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