[OPEN-ILS-GENERAL] Hold Cancellations

[Sharp, Chris]

Hi James, 


What version of Evergreen are you running? This can be managed by periodically running a report on items that are currently on the holds shelf, so your staff can pull items that no longer belong. Also, I see that this is in the Evergreen 2.0 feature list at http://evergreen-ils.org/dokuwiki/doku.php?id=feature_list_2_0 : 


" The system supports a Clear Hold Shelf process. First, it removes holds from items that have expired on the hold shelf, and generates a report (aka clear hold shelf report) listing items to be cleared from hold shelf. Then staff can print the list, go out and physically pull the items off of the hold shelf. Next, staff scan the items in EG to either reset the items to the correct shelving location, capture the next hold or put the items in transit to the correct owning location." 


So while it has to be managed manually at this point (by creating reports), we can look forward to this feature in a future upgrade. 


Hope that helps! 

Chris Sharp 
PINES Program Manager 
Georgia Public Library Service 
1800 Century Place, Suite 150 
Atlanta, Georgia 30345 
(404) 235-7147 
csharp at georgialibraries.org 
http://pines.georgialibraries.org/ 




From: "James Wagner" <wagner at lincoln.library.on.ca> 
To: open-ils-general at list.georgialibraries.org 
Sent: Thursday, December 16, 2010 3:35:58 PM 
Subject: [OPEN-ILS-GENERAL] Hold Cancellations 


We have observed the following scenario. A patron's hold gets triggered. The patron is notified and we put the item on the hold shelf. Later, the patron goes on-line and cancels the hold. At this point, the i tem status still says "On Hold Shelf". The item sits on the hold shelf because the staff is not w arned that item is no longer wanted. The i tem doesn’t show on a list of what’s on the hold shelf – presumably because it has been cancelled. 



Is this the way it's supposed to happen ? Is there a work-around so that the staff is notified that the patron has cancelled the hold ? 

James Wagner 
Technical Services Co-ordinator 
Lincoln Public Library 
Vineland ON 
905-563-2799 ext 216 
wagner at lincoln.library.on.ca 

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