[OPEN-ILS-GENERAL] Hold Cancellations

[Sharp, Chris]

Hi Karen, 


Thanks for the clarification. In my not-so-careful reading I was mistaking "expired" for "cancelled." In any case, this can still be handled either by reports or in the way you mention. 
Chris Sharp 
PINES Program Manager 
Georgia Public Library Service 
1800 Century Place, Suite 150 
Atlanta, Georgia 30345 
(404) 235-7147 
csharp at georgialibraries.org 
http://pines.georgialibraries.org/ 




From: "Karen Daniel" <karend at kcls.org> 
To: "Evergreen Discussion Group" <open-ils-general at list.georgialibraries.org> 
Sent: Thursday, December 16, 2010 5:26:59 PM 
Subject: Re: [OPEN-ILS-GENERAL] Hold Cancellations 




Currently in 2.0, the Clear Hold Shelf report does not list holds that have been canceled by staff or patrons. The report only lists holds that have reached their Shelf Expire Time. Our workaround for the time being is to manually look at the hold slips to see if any of them have a date that is too old. 

Karen 



Karen Daniel 
Circulation Coordinator 
King County Library System 
425-369-3471 
karend at kcls.org 









From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Sharp, Chris 
Sent: Thursday, December 16, 2010 2:23 PM 
To: Evergreen Discussion Group 
Subject: Re: [OPEN-ILS-GENERAL] Hold Cancellations 




Hi James, 







What version of Evergreen are you running? This can be managed by periodically running a report on items that are currently on the holds shelf, so your staff can pull items that no longer belong. Also, I see that this is in the Evergreen 2.0 feature list at http://evergreen-ils.org/dokuwiki/doku.php?id=feature_list_2_0 : 







" The system supports a Clear Hold Shelf process. First, it removes holds from items that have expired on the hold shelf, and generates a report (aka clear hold shelf report) listing items to be cleared from hold shelf. Then staff can print the list, go out and physically pull the items off of the hold shelf. Next, staff scan the items in EG to either reset the items to the correct shelving location, capture the next hold or put the items in transit to the correct owning location." 





So while it has to be managed manually at this point (by creating reports), we can look forward to this feature in a future upgrade. 







Hope that helps! 



Chris Sharp 
PINES Program Manager 
Georgia Public Library Service 
1800 Century Place, Suite 150 
Atlanta, Georgia 30345 
(404) 235-7147 
csharp at georgialibraries.org 
http://pines.georgialibraries.org/ 







From: "James Wagner" <wagner at lincoln.library.on.ca> 
To: open-ils-general at list.georgialibraries.org 
Sent: Thursday, December 16, 2010 3:35:58 PM 
Subject: [OPEN-ILS-GENERAL] Hold Cancellations 


We have observed the following scenario. A patron's hold gets triggered. The patron is notified and we put the item on the hold shelf. Later, the patron goes on-line and cancels the hold. At this point, the item status still says "On Hold Shelf". The item sits on the hold shelf because the staff is not warned that item is no longer wanted. The item doesn’t show on a list of what’s on the hold shelf – presumably because it has been cancelled. 





Is this the way it's supposed to happen? Is there a work-around so that the staff is notified that the patron has cancelled the hold? 




James Wagner 

Technical Services Co-ordinator 

Lincoln Public Library 

Vineland ON 

905-563-2799 ext 216 

wagner at lincoln.library.on.ca 





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