[OPEN-ILS-GENERAL] Hold Cancellations

[Karen Daniel]

Currently in 2.0, the Clear Hold Shelf report does not list holds that have been canceled by staff or patrons. The report only lists holds that have reached their Shelf Expire Time. Our workaround for the time being is to manually look at the hold slips to see if any of them have a date that is too old.
Karen

Karen Daniel
Circulation Coordinator
King County Library System
425-369-3471
karend at kcls.org



From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Sharp, Chris
Sent: Thursday, December 16, 2010 2:23 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Hold Cancellations

Hi James,


What version of Evergreen are you running?  This can be managed by periodically running a report on items that are currently on the holds shelf, so your staff can pull items that no longer belong.  Also, I see that this is in the Evergreen 2.0 feature list at http://evergreen-ils.org/dokuwiki/doku.php?id=feature_list_2_0 :


"The system supports a Clear Hold Shelf process. First, it removes holds from items that have expired on the hold shelf, and generates a report (aka clear hold shelf report) listing items to be cleared from hold shelf. Then staff can print the list, go out and physically pull the items off of the hold shelf. Next, staff scan the items in EG to either reset the items to the correct shelving location, capture the next hold or put the items in transit to the correct owning location."


So while it has to be managed manually at this point (by creating reports), we can look forward to this feature in a future upgrade.


Hope that helps!

Chris Sharp
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, Georgia 30345
(404) 235-7147
csharp at georgialibraries.org
http://pines.georgialibraries.org/

________________________________
From: "James Wagner" <wagner at lincoln.library.on.ca>
To: open-ils-general at list.georgialibraries.org
Sent: Thursday, December 16, 2010 3:35:58 PM
Subject: [OPEN-ILS-GENERAL] Hold Cancellations
We have observed the following scenario. A patron's hold gets triggered. The patron is notified and we put the item on the hold shelf. Later, the patron goes on-line and cancels the hold. At this point, the item status still says "On Hold Shelf". The item sits on the hold shelf because the staff is not warned that item is no longer wanted. The item doesn’t show on a list of what’s on the hold shelf – presumably because it has been cancelled.

Is this the way it's supposed to happen? Is there a work-around so that the staff is notified that the patron has cancelled the hold?

James Wagner
Technical Services Co-ordinator
Lincoln Public Library
Vineland ON
905-563-2799 ext 216
wagner at lincoln.library.on.ca<mailto:wagner at lincoln.library.on.ca>


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