[OPEN-ILS-GENERAL] Handling lost books which have been paid for

[Aaron Z]

Thanks to all for the responses. We will look at having the mailer script verify that the xact_finish field is null and perhaps we will add a "Lost and Paid" status down the road.

Aaron Z
Jr. Systems Administrator

Pioneer Library System
2557 State Rt. 21
Canandaigua, New York  14424
Phone: (585) 394-8260


----- "Mary Toma" <headlib at scrlibrary.mb.ca> wrote:

> From: "Mary Toma" <headlib at scrlibrary.mb.ca>
> To: "Evergreen Discussion Group" <open-ils-general at list.georgialibraries.org>
> Sent: Friday, January 28, 2011 2:54:10 PM GMT -05:00 US/Canada Eastern
> Subject: Re: [OPEN-ILS-GENERAL] Handling lost books which have been paid for
>
> We have a status called "lost and paid".  Once it is paid for we
> return it from the patron record, change the status to lost and paid. 
> This status remains there for 2 months.  If the patron finds the item
> and returns it in good condition, along with their receipt,  within
> the 2 months, we refund the cost of the item.  If it is not returned
> within the 2 months we then delete it from the collection.
> Mary Toma
> SCRL
> 
> -----Original Message-----
> From: open-ils-general-bounces at list.georgialibraries.org
> [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf
> Of Aaron Zsembery
> Sent: January 28, 2011 12:26 PM
> To: Evergreen Discussion Group
> Subject: [OPEN-ILS-GENERAL] Handling lost books which have been paid
> for
> 
> We have patrons who have lost books, paid for them, but are still
> getting overdue mailers. I am told that this is due to the books
> having the status of "Lost" and the mailers sending out notices for
> all items with the status of "lost".
> 
> We are wondering what other libraries are doing to notify patrons of
> lost books without bothering the patrons who have paid for their lost
> books. 
> Also, how do you distinguish a book that has been lost and paid for
> from a book that is just lost?
> 
> Thanks
> 
> Aaron Z
> Jr. Systems Administrator
> 
> Pioneer Library System
> 2557 State Rt. 21
> Canandaigua, New York  14424
> Phone: (585) 394-8260