[OPEN-ILS-GENERAL] Holds problem

[Mike Rylander]

On Wed, May 4, 2011 at 11:37 AM, Mary Toma <headlib at scrlibrary.mb.ca> wrote:
> When patrons place a hold through the Opac the program defaults to a title
> hold.  That makes sense to me but … here is our problem and I am wondering
> if we have a settings issue.  The hold is put on the first title that
> becomes available within the consortium, no matter where it is, even if the
> patron’s home branch owns a copy.  Here’s what we would like to happen – the
> hold first goes to the patron home branch if a copy is available; if the
> home branch doesn’t own a copy then the program looks for an available copy
> in our regional library.  If a copy is not found within our region only then
> would the request go out to the consortium.

Mary, it sounds like you may simply need to use (or increase the
interval of) the "Holds: Soft stalling interval" library setting.  If
you apply this at the top of your org tree it will be used for all
holds.

The purpose of the setting is to delay opportunistic capture at any
location other than the pickup library for the duration of that
interval, starting from when the hold is placed, and allow
specifically targetted holds (which are targeted exactly as you
described wanting) to be pulled by staff to fill the hold.

-- 
Mike Rylander
 | VP, Research and Design
 | Equinox Software, Inc. / Your Library's Guide to Open Source
 | phone:  1-877-OPEN-ILS (673-6457)
 | email:  miker at esilibrary.com
 | web:  http://www.esilibrary.com