[OPEN-ILS-GENERAL] Bug Tracking and Enhancment Requests

[Justin Hopkins]

We use Request Tracker along with the ExternalAuth plugin to
authenticate against our Drupal site. We are happy with it, but it
isn't perfect. Contact me off list if you'd like to discuss.

Regards,
Justin Hopkins
Coordinator, IT & Web Services
MOBIUS Consortium Office
c: 573-808-2309

--sent from a mobile device--

On Sep 16, 2011, at 11:29 AM, Galen Charlton <gmc at esilibrary.com> wrote:

> Hi,
>
> On 09/16/2011 10:50 AM, Tim Spindler wrote:
>> We are beginning to look at software to track bug reports within our
>> consortium and enhancement requests for potential future development by
>> our member libraries.  We are looking for something that would be fairly
>> user friendly for our member libraries and allow us to easily group
>> requests and report back to member libraries what actions might have
>> been taken on the requests.
>>
>> I appreciate whatever suggestions you might have.  We do run a Drupal
>> site on wamp so if it can integrate with Drupal (with an eye for the
>> ability to run on future versions of Drupal would be helpful.)
>
> I've never seen a perfect bug tracker, but several ones that I know have been used with various degrees of success include:
>
> [1] Bugzilla.
>
> This might score a little low on the "user friendly" scale, although recent versions have had the benefit of some formal usability testing. Of particular note is the existence of the Launchpad-Bugzilla plugin.  I haven't used it myself, but being able to connect bug reports in your tracker to LP bugs seems like it would be useful and would help avoid atomizing enhancement requests.  Other F/OSS trackers that can integrate with LP are Trac and Mantis.
>
> [2] RT (http://bestpractical.com/rt/)
>
> I believe this is being used successfully by at least one other Evergreen consortium.
>
> [2] HelpSpot
>
> This is proprietary, unfortunately, but it's what Equinox and at least one other Evergreen consortium uses for support incident tracking.
>
> Regards,
>
> Galen
> --
> Galen Charlton
> Director of Support and Implementation
> Equinox Software, Inc. / Your Library's Guide to Open Source
> email:  gmc at esilibrary.com
> direct: +1 770-709-5581
> cell:   +1 404-984-4366
> skype:  gmcharlt
> web:    http://www.esilibrary.com/
> Supporting Koha and Evergreen: http://koha-community.org & http://evergreen-ils.org