[OPEN-ILS-GENERAL] Canceled holds notices?

[Ben Shum]

It should be possible to notify patrons via email if a hold is canceled, 
though I'm not sure it does this automatically.  At the very least, 
there appear to be hook events that make sense in this case, such as:

hold_request.cancel.expire_holds_shelf - A hold is cancelled because it 
was on the holds shelf too long
hold_request.cancel.expire_no_target - A hold is cancelled because no 
copies were found
hold_request.cancel.patron - A hold is cancelled by the patron
hold_request.cancel.staff - A hold is cancelled because it was cancelled 
by staff

That covers four different ways that a hold can be canceled.  This hook 
would then lead to a potential email notification to the patron 
informing them of what happened.

I don't see examples of this in our system, so I can't provide you with 
a live sample right now.  In theory though, this would be something 
configurable through the "Notifications / Action Triggers" part of Local 
Administration options in Evergreen through crafting a custom event 
definition that uses those hooks to act on.

-- Ben


On 04/18/2012 02:04 PM, Katie Wallis wrote:
> Hi,
> Does Evergreen send notices to patrons when a hold they placed is 
> canceled? Or does it have that capability?
> Katie
> **
> *Katie Wallis*
> *Columbia Gorge Community College Library*
> 400 East Scenic Drive, The Dalles, OR 97058
> kwallis at cgcc.cc.or.us <mailto:kwallis at cgcc.cc.or.us> | 541-506-6087

-- 
Benjamin Shum
Open Source Software Coordinator
Bibliomation, Inc.
32 Crest Road
Middlebury, CT 06762
203-577-4070, ext. 113

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