[OPEN-ILS-GENERAL] odd holds issue

[Thomas Berezansky]

The times we have seen this have appeared to have been "Staff captures  
for hold, puts it on the shelf, action/trigger sends out notice, some  
other staff member cancels that hold and captures for another within a  
few hours, another notice goes out, the first patron then shows up and  
is annoyed that the item isn't available for them".

Though I suppose it could also happen if a double-scan in during  
checkin caused two holds to be captured for.

Thomas Berezansky
Merrimack Valley Library Consortium


Quoting Jesse Ephraim <JEphraim at roanoketexas.com>:

> We have had a few incidents where Evergreen has sent a notice out to  
> more than one person on the Holds list for the same single item  
> (only one copy held by the library).  Has anyone else experienced  
> this?
>
> Jesse Ephraim
> Director, Roanoke Public Library
> Roanoke, TX
>