[OPEN-ILS-GENERAL] odd holds issue

[Hardy, Elaine]

We have had it happen in PINES. I’m not certain of the particulars since
circ is not my forte, but I believe it happens both ways Thomas describes.

Elaine
 
 
J. Elaine Hardy
PINES Bibliographic Projects and Metadata Manager
Georgia Public Library Service,
A Unit of the University System of Georgia
1800 Century Place, Suite 150
Atlanta, Ga. 30345-4304
404.235-7128
404.235-7201, fax
 
ehardy at georgialibraries.org
www.georgialibraries.org
http://www.georgialibraries.org/pines/

-----Original Message-----
From: open-ils-general-bounces at list.georgialibraries.org
[mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of
Thomas Berezansky
Sent: Wednesday, June 27, 2012 11:37 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] odd holds issue

The times we have seen this have appeared to have been "Staff captures for
hold, puts it on the shelf, action/trigger sends out notice, some other
staff member cancels that hold and captures for another within a few
hours, another notice goes out, the first patron then shows up and is
annoyed that the item isn't available for them".

Though I suppose it could also happen if a double-scan in during checkin
caused two holds to be captured for.

Thomas Berezansky
Merrimack Valley Library Consortium


Quoting Jesse Ephraim <JEphraim at roanoketexas.com>:

> We have had a few incidents where Evergreen has sent a notice out to
> more than one person on the Holds list for the same single item (only
> one copy held by the library).  Has anyone else experienced this?
>
> Jesse Ephraim
> Director, Roanoke Public Library
> Roanoke, TX
>