[OPEN-ILS-GENERAL] Online vs Staff Holds

[Thomas Berezansky]

I don't know what you mean by "staff hold" flag, honestly, because I  
don't know of any such flag.

Staff-placed holds can be identified by "the usr is not the requestor".

The usr field is who the hold was placed for. The requestor is who  
placed the hold. If they are the same then the user placed it for  
themselves, otherwise it was placed by staff for the user.

I don't think there is currently a reporting source for determining  
user compared to staff placed within Evergreen itself, though.

Thomas Berezansky
Merrimack Valley Library Consortium


Quoting Fiona Borthwick <fiona.borthwick at ptfs-europe.com>:

> Hello,
>
> I am hoping that someone may be able to help me with this.  One of  
> our customers needs to be able to distinguish between holds placed  
> via the opac and holds placed by library staff.
>
> We have spent considerable time looking at options within reports  
> but so far not having much success.
>
> We have identified the 'staff hold' flag in the hold record but you  
> don't seem to be able to select upon this in the reports.
>
> This is a requirement for public libraries in the UK so the issue is  
> going to become increasingly more important as more UK libraries  
> start working with Evergreen.
>
> Has anyone managed to find a way of reporting on this?
>
> Many thanks in advance for any help..............
>
> Fiona
>
> -- 
> Fiona Borthwick
> Customer Services Consultant, PTFS Europe Limited
> Content Management and Library Solutions
>
> +44 (0) 800 756 6803  (phone)
> +44 (0) 7540 768230  (mobile)
> +44 (0) 800 756 6384 (fax)
> fiona.borthwick at ptfs-europe.com
> skype: fionaborthwick1
>
> http://www.ptfs-europe.com
>
>