[OPEN-ILS-GENERAL] Online vs Staff Holds

[Thomas Berezansky]

Ahh, the column picker!

Yea, that just says "if usr != requestor then it is a staff hold,  
otherwise it isn't". That isn't actually stored in the database, though.

Thomas Berezansky
Merrimack Valley Library Consortium


Quoting Fiona Borthwick <fiona.borthwick at ptfs-europe.com>:

> Hi Thomas,
>
> Thanks for your response.
>
> To avoid any further confusion, I thought I would clarify what I  
> meant by the Staff Hold flag.  If you look at a hold record, you  
> have the option to display the 'staff hold?' column via the column  
> picker as illustrated in this screenshot.
>
>
>
> Thanks,
> Fiona
>
> On 13/03/2012 11:33, Thomas Berezansky wrote:
>> I don't know what you mean by "staff hold" flag, honestly, because  
>> I don't know of any such flag.
>>
>> Staff-placed holds can be identified by "the usr is not the requestor".
>>
>> The usr field is who the hold was placed for. The requestor is who  
>> placed the hold. If they are the same then the user placed it for  
>> themselves, otherwise it was placed by staff for the user.
>>
>> I don't think there is currently a reporting source for determining  
>> user compared to staff placed within Evergreen itself, though.
>>
>> Thomas Berezansky
>> Merrimack Valley Library Consortium
>>
>>
>> Quoting Fiona Borthwick <fiona.borthwick at ptfs-europe.com>:
>>
>>> Hello,
>>>
>>> I am hoping that someone may be able to help me with this.  One of  
>>> our customers needs to be able to distinguish between holds placed  
>>> via the opac and holds placed by library staff.
>>>
>>> We have spent considerable time looking at options within reports  
>>> but so far not having much success.
>>>
>>> We have identified the 'staff hold' flag in the hold record but  
>>> you don't seem to be able to select upon this in the reports.
>>>
>>> This is a requirement for public libraries in the UK so the issue  
>>> is going to become increasingly more important as more UK  
>>> libraries start working with Evergreen.
>>>
>>> Has anyone managed to find a way of reporting on this?
>>>
>>> Many thanks in advance for any help..............
>>>
>>> Fiona
>>>
>>> -- 
>>> Fiona Borthwick
>>> Customer Services Consultant, PTFS Europe Limited
>>> Content Management and Library Solutions
>>>
>>> +44 (0) 800 756 6803  (phone)
>>> +44 (0) 7540 768230  (mobile)
>>> +44 (0) 800 756 6384 (fax)
>>> fiona.borthwick at ptfs-europe.com
>>> skype: fionaborthwick1
>>>
>>> http://www.ptfs-europe.com
>>>
>>>
>>
>>
>>
>
> -- 
> Fiona Borthwick
> Customer Services Consultant, PTFS Europe Limited
> Content Management and Library Solutions
>
> +44 (0) 800 756 6803  (phone)
> +44 (0) 7540 768230  (mobile)
> +44 (0) 800 756 6384 (fax)
> fiona.borthwick at ptfs-europe.com
> skype: fionaborthwick1
>
> http://www.ptfs-europe.com
>
>