[OPEN-ILS-GENERAL] Evergreen web page for paid support vendors

[Forrest, Stuart]

I am definitely in favor of Rogans +1s as we have had experience of vendors promising working with Evergreen and in fact not wholly producing the goods.

Excuse my brevity
Sent from my iPad

Stuart Forrest
Library Systems Specialist
Beaufort County Library

On Jul 9, 2013, at 18:35, "Lori Ayre" <loriayre at gmail.com<mailto:loriayre at gmail.com>> wrote:

I'm a +1 on the same ones Rogan is. And, offer these thoughts to consider:

Ask for one reference from the Evergreen community?  Not to include on website but to verify they are actually providing services (versus intending to, which is the case with some now listed there).

Also may want to consider a procedure for updating listing. Seems like listed vendors should be obligated to "renew" annually (or something...).

Sent from my iPhone 4

On Jul 9, 2013, at 4:54 PM, Rogan Hamby <rogan.hamby at yclibrary.net<mailto:rogan.hamby at yclibrary.net>> wrote:

Vendors sending an email describing their services +1

Requiring that they add a visible link to the project web site +1


On Tue, Jul 9, 2013 at 5:28 PM, Kathy Lussier <klussier at masslnc.org<mailto:klussier at masslnc.org>> wrote:
Hi all,

At the June Oversight Board meeting (minutes available at http://evergreen-ils.org/dokuwiki/doku.php?id=governance:minutes:2013-6-20), I raised the question of whether the Evergreen community should develop a policy regarding the paid support vendors that are listed on the Evergreen web site at http://evergreen-ils.org/dokuwiki/doku.php?id=faqs:evergreen_companies.

I don't think the community should be in a position of endorsing any Evergreen provider. However, I think it's important that the companies on the list do indeed provide Evergreen services so that users don't waste a lot of time investigating companies that don't really work with Evergreen. There was a consensus at the Board meeting that a policy should be considered.

I would like to get feedback from others in the community on the guidelines you think should be used for this page. As an example, Koha asks support providers to follow the procedures outlined at http://koha-community.org/support/paid-support/how-to-get-listed/. The Koha community asks support providers to send an e-mail to the general list with contact information and a description of services provided. The providers must also show their support for the community by adding a visible link to the Koha web site.

I think the Koha guidelines might offer a good starting point for the Evergreen community.

During the meeting, there was discussion about whether we should define what an Evergreen service is. Migration, hosting, support, development, training, and implementation seem like obvious Evergreen services. Should peripheral devices or third-party services that work with Evergreen be included or are they a different animal?

Does everyone like the Koha model of requiring listed vendors to add a visible link to the project web site?

Does anyone have any other thoughts on the subject?

Thanks!

Kathy


<http://koha-community.org/support/paid-support/how-to-get-listed/>

--
Kathy Lussier
Project Coordinator
Massachusetts Library Network Cooperative
(508) 343-0128<tel:%28508%29%20343-0128>
klussier at masslnc.org<mailto:klussier at masslnc.org>
Twitter: http://www.twitter.com/kmlussier




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Rogan Hamby, MLS, CCNP, MIA
Managers Headquarters Library and Reference Services,
York County Library System

“You can never get a cup of tea large enough or a book long enough to suit me.”
― C.S. Lewis<http://www.goodreads.com/author/show/1069006.C_S_Lewis>