[OPEN-ILS-GENERAL] Patron Search Inconsistencies

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On 7/11/13, brent at hoodriverlibrary.org <brent at hoodriverlibrary.org> wrote:
> Hello,
>
> I was wondering if anyone could help out with a problem that's had us all
> confused over at SAGE.
>
> In the patron search screen, when searching for a patron by last name, e.g.
> "Jones", only one result is returned. There should be more than one Jones in
> our system. If you search more specifically by first and last name, e.g.
> "Fred Jones", the patron appears in the search results. If the first/last
> name fields aren't both filled in, only one result gets returned. This only
> occurs in a few libraries while the majority are unaffected and return the
> full list of search results. This has occurred since switching to 2.4.
>
> Has this happened to any other libraries or does anyone have advice on what
> settings I should be looking at that affect Patron Search results?
>
> Thank you!
>
> -----------------------------
>
> Brent Mills
> Sage Technical Support Specialist
>
> email: brent at hoodriverlibrary.org
> tickets: https://sagesupport.eou.edu
>
>


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