[OPEN-ILS-GENERAL] Patron Search Inconsistencies

[Jessie Bunker-Maxwell]

Hi Brent,

This is a pure guess - but I would check the Library Settings parameter
called "Cap results in Patron Search at this number."

It can be set for the system or for specific libraries and I'm wondering if
it's possible that some of its values were changed in the migration to 2.4?

That might explain why some libraries are seeing 1 result in the search set
and others are seeing more.

Jess


On Wed, Jul 10, 2013 at 2:06 PM, <brent at hoodriverlibrary.org> wrote:

> Hello,
>
>  I was wondering if anyone could help out with a problem that's had us
> all confused over at SAGE.
>
>  In the patron search screen, when searching for a patron by last name,
> e.g. "Jones", only one result is returned. There should be more than one
> Jones in our system. If you search more specifically by first and last
> name, e.g. "Fred Jones", the patron appears in the search results. If the
> first/last name fields aren't both filled in, only one result gets
> returned. This only occurs in a few libraries while the majority are
> unaffected and return the full list of search results. This has occurred
> since switching to 2.4.
>
> Has this happened to any other libraries or does anyone have advice on
> what settings I should be looking at that affect Patron Search results?
>
> Thank you!
>
> -----------------------------
>
> Brent Mills
> Sage Technical Support Specialist
>
> email: brent at hoodriverlibrary.org
> tickets: https://sagesupport.eou.edu
>
>


-- 
Jessie Bunker-Maxwell
Santa Cruz Public Library
ILS Administrator
(831) 427-7707, Ext. 7764
Hours:  Tue-Fri    8:00am-6:00pm
            Saturday  8:00am-Noon
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