[OPEN-ILS-GENERAL] Patron Search Inconsistencies

[Jessie Bunker-Maxwell]

Brent, are you saying that only some workstations in certain org units are
affected but not others? If so, I'd check to make sure that those users
aren't accidentally filtering by permission group or limiting by org unit.

I did some testing with various combinations of this Library Setting at
different org unit levels on our system and couldn't get it to fail, so I
don't know what else to suggest if in fact it's this setting that's at
fault.

Jess


On Tue, Jul 16, 2013 at 12:37 PM, Brent Mills <brent at hoodriverlibrary.org>wrote:

> Thanks Jess,
>
> I had looked at that setting before as well. The context is set to the
> correct library branch and I've tried the value as the default blank and as
> 100. I would have thought that would fix it. Both changes still listed only
> one patron when searching on one of the affected workstations.
>
> -Brent
>
> On Jul 16, 2013, at 8:46 AM, Jessie Bunker-Maxwell <jessb at santacruzpl.org>
> wrote:
>
> Hi Brent,
>
> This is a pure guess - but I would check the Library Settings parameter
> called "Cap results in Patron Search at this number."
>
> It can be set for the system or for specific libraries and I'm wondering
> if it's possible that some of its values were changed in the migration to
> 2.4?
>
> That might explain why some libraries are seeing 1 result in the search
> set and others are seeing more.
>
> Jess
>
>
> On Wed, Jul 10, 2013 at 2:06 PM, <brent at hoodriverlibrary.org> wrote:
>
>> Hello,
>>
>>  I was wondering if anyone could help out with a problem that's had us
>> all confused over at SAGE.
>>
>>  In the patron search screen, when searching for a patron by last name,
>> e.g. "Jones", only one result is returned. There should be more than one
>> Jones in our system. If you search more specifically by first and last
>> name, e.g. "Fred Jones", the patron appears in the search results. If
>> the first/last name fields aren't both filled in, only one result gets
>> returned. This only occurs in a few libraries while the majority are
>> unaffected and return the full list of search results. This has occurred
>> since switching to 2.4.
>>
>> Has this happened to any other libraries or does anyone have advice on
>> what settings I should be looking at that affect Patron Search results?
>>
>> Thank you!
>>
>> -----------------------------
>>
>> Brent Mills
>> Sage Technical Support Specialist
>>
>> email: brent at hoodriverlibrary.org
>> tickets: https://sagesupport.eou.edu
>>
>>
>
>
> --
> Jessie Bunker-Maxwell
> Santa Cruz Public Library
>  ILS Administrator
> (831) 427-7707, Ext. 7764
> Hours:  Tue-Fri    8:00am-6:00pm
>             Saturday  8:00am-Noon
>
>
>


-- 
Jessie Bunker-Maxwell
Santa Cruz Public Library
ILS Administrator
(831) 427-7707, Ext. 7764
Hours:  Tue-Fri    8:00am-6:00pm
            Saturday  8:00am-Noon
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://libmail.georgialibraries.org/pipermail/open-ils-general/attachments/20130722/69873031/attachment.htm>